Your opinion counts

Dear Lufthansa Customer,

We like to take care of your issues. For written enquiries about past flights or to provide feedback, please use this form.


Forgotten Password
Forgotten Miles & More PIN

    Your personal data

    Please note that any changes will not be saved to your profile.

    What can we do for you?

    Please fill in more detailed information

    Your address

    Personal data of customer Remove

    Personal data of customer Remove

    Flight information


    Please choose the appropriate option

    Property Irregularity Report Number (PIR)

    Flight information optional

    Ticket / booking information 




    Bank account information 


    Technical information

    Feedback ID

    Your feedback or question

    Attachments optional  

    Your uploaded file

    Customer Relations

    Customer Relations

    For enquiries about past flights or to provide feedback, you can as well contact us

    by e-mail:
    by phone (**): +39 0 2999 53920

    Service in Italiano, English, German
    Telephone number belongs to local landline network. Costs may vary depending on provider charges and/or usage of mobile phones.

    by mail: Worldwide address

    To ensure a prompt response, please provide your full name, address, Miles & More number or Feedback ID, if available, but no credit card details.

    Star Alliance