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Your personal contact with us

Reservations & flight bookings

By telephone

Lufthansa German Airlines
Reservations and Information

Hotline: 001 803 852 6562 *toll-free from Indonesia only
Service hours
Monday
09:00 - 17:00
Tuesday
09:00 - 17:00
Wednesday
09:00 - 17:00
Thursday
09:00 - 17:00
Friday
09:00 - 17:00
Closed on Saturdays, Sundays and public holidays. (customer support in English only)
For other countries see contacts worldwide

Customer Relations

For written enquiries about past flights or to provide feedback, you can contact us in one of the following ways:

- Simply and conveniently by using the feedback form

- By mail: Worldwide address

To ensure a prompt response, please provide your full name, address, Miles & More number or Feedback ID, if available, but no credit card details.

*For group reservations, please contact Lufthansa via e-mail at jktgroupdesk.gm@dlh.de.

by telephone

Hotline: +27 21 415 6993
Service hours
Monday
09:00 - 22:00
Tuesday
09:00 - 22:00
Wednesday
09:00 - 22:00
Thursday
09:00 - 22:00
Friday
09:00 - 22:00
Saturday
09:00 - 22:00
Sunday
09:00 - 22:00
Holiday
09:00 - 22:00

by email

Do you have a suggestion or technical question in regards to our website - use our feedback form.

Miles & More Service Team

City
Jakarta
Zip
12430
Address 1

Alamanda Tower 23rd Fl. unit A; JL. TB Simatupang

Phone 1
001 803 - 852 65 62
Fax 1
+62 21 - 296 616 09
Service hours
Monday
09:00 - 17:00
Tuesday
09:00 - 17:00
Wednesday
09:00 - 17:00
Thursday
09:00 - 17:00
Friday
09:00 - 17:00
 

by email

For written enquiries about Miles & More, you are welcome to use our feedback form.

 

 
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Accessibility features

Adapted toilets and lifts are provided. Wheelchairs are available on request. Help with baggage and check-in is available by contacting the OCS special assistance desk (tel: 0121 767 7878) prior to arrival. Wheelchair and other assistance after check-in must be arranged through the individual airlines. A Minicom system is installed at the Terminal 1 airport information desk and there is an induction loop system. Designated disabled parking spaces are available in all car parks.


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