Together for a good journey
You will receive the right support on your journey. This way, the process will be easier for you and you can feel safe – from departure to arrival at your destination airport.
What we can do for you
- If you need it, we will accompany you during your time at the airport and on the way to your departure gate. That is the area of the airport where your flight departs. If required, we will also assist you during boarding and disembarking.
- In the event of delays or if your journey changes in any way, we will explain everything to you in person if you wish. We will continue to support you during your next steps.
What you need to keep in mind
- Please follow the instructions of the cabin crew during the whole flight. This is important for your safety.
Travelling with a companion
A travel companion can assist you on your journey. This will make the journey more enjoyable and safer for you. In some situations, you must travel with a companion for safety reasons.
You must have a companion if:
- You cannot understand or follow the safety instructions from our cabin crew.
- You are unable to bring yourself to safety in the event of an emergency.
- You require personal assistance on board or in the lounge, when eating or using the toilet for example.
Do you need a companion for your journey but have not found one yet? Please tell us in good time. We will then look for a solution together.
If we do not find a solution, you will have the right to be reimbursed or to take another flight. You can register a companion via our Service Center.
Here is how to notify us of your assistance requirements.
Via the the online form
Our online service is available in German and English. (Completed booking required)
By telephone
When you book your flight ticket by telephone, please tell us the assistance you will require on your journey before you complete the booking.
Through your travel agency
Please tell your travel agency the assistance you will require on your journey before booking. This will enable us to assist you in the best way possible.
Do you have any questions or need further information?
Our medical service is available if you have any further questions and to provide more information:
The Lufthansa Medical Operation Center can answer your questions about your booking and about the accessible services that are available on our flights.
Fax: +49 69 69 68 36 77
Email: specialservice@dlh.de
(Monday to Friday: 08:30–20:00 hours; Saturday, Sunday and public holidays: 08:30–16:30 hours)
Travellers to and from the USA
If you are travelling to or from the USA, you can reach the Medical Desk in the USA using the following contact details. The staff there can be contacted from Monday to Friday, 09:00–17:00 hours (local time).
Tel: +1-516-279-1768
Considerably higher charges may apply for telephone calls to the USA.
Statutory guidelines
Passengers with a disability or reduced mobility are carried in accordance with EU Regulation No. 1107/2006 on the rights of disabled passengers and passengers with reduced mobility.
Any passengers travelling to/from the USA are carried in accordance with the DOT provisions, Title 14, Code of Federal Regulations, Part 382, effective as of 13 May 2009.
At all our destinations in the USA, as well as in Frankfurt and Munich, you can contact specially trained Complaint Resolution Officials (CROs) during opening hours regarding issues related to your disability or reduced mobility. Our crew members or ground staff will be happy to put you in contact.
cabinblu – Fly Above It All
Around 40% of all travellers are familiar with the fear of flying. If that affects you, you are not alone – and you do not have to deal with it alone.
cabinblu is a cleverly designed, expertise-based app that accompanies you at every stage of your journey: when getting ready, when dealing with the fear and on the way to a more relaxed mindset. Step by step, with proven meditation methods and reliable knowledge on flight safety and fear of flying, you will be able to prepare your mind and body for calmer flights. This way, you will be able to concentrate on what really matters: your journey.
cabinblu was developed by the Lufthansa Innovation Hub in partnership with the Lufthansa Medical and Health department. The app combines decades of psychological research with experience in aviation. This has resulted in practical tools, reliable knowledge and empathic support – to turn tense flights into more relaxed journeys.
What makes cabinblu special
Unlike common meditation apps, cabinblu has been developed exclusively for flying. Each function is adapted to the special challenges of flying:
- sound aviation knowledge from leading professionals
- practical, scientifically proven methods that really help
- empathic design – developed by people who understand the fear of flying
Developed with experts
In partnership with aviation professionals and anxiety specialists, cabinblu combines scientific findings with human-centred design.
Here is how it works
cabinblu accompanies you towards more security and calmness in three incremental steps.
- Begin well prepared: understand where your fear comes from and practise calming meditation methods – so that you can begin your flight feeling relaxed.
- Calm yourself down whenever you need to: breathing exercises and proven mindfulness strategies – during take-off, when there is turbulence or whenever you need them.
- Grow in confidence: follow your progress and feel your confidence growing with every flight.
Links for download:
