Meet the Expert

Protective Measures

Head of Corporate Medical Services

What can be done to obviate an infection and how does Covid-19 differ from influenza? Dr. med. Lothar Zell explains our protective measures and what each individual can do to prevent it.

In the following video, Dr. med. Lothar Zell, Head of Corporate Medical Services, explains our protective measures and what each individual can do to prevent it.

Availability of our Service Center

Head of Customer Relations

In the following video, Jonathan von Gutzeit, Head of Customer Relations, explains why there are currently waiting times in our service centers and how we solve the situation.

Our service centers are currently overloaded and there are extended waiting times. We would like to apologize for this. Head of Customer Relations Jonathan von Gutzeit explains why there are waiting times and how we solve the situation.

Travelling with children

Lufthansa flight attendant

In the following video, Georg Sauer, Lufthansa flight attendant, father of three and travel expert, gives advice for parents travelling with their children.

Even the little ones are happy to discover the world again. What can make travelling with children more enjoyable? Georg Sauer, Lufthansa flight attendant, father of three and travel expert gives advice for parents when travelling.

Refund

Process Architect Refund

In the following video, Joerg Werda, Process Architect Refund, explains the challenges of refunds and our measures to improve the process.

Due to flight schedule changes, you may experience longer processing times for ticket refunds. Joerg Werda, Process Architect Refund, explains the challenges of refunds and our measures to improve the process.

Hygiene measures

Lufthansa Purser

In the following video Beatrix Emmerich, Lufthansa Purser, explains our hygiene measures and what has changed exactly for our passengers.

Our current hygiene measures at the airport and on board increase safety while traveling in times of Corona. But what exactly has changed for our passengers? Beatrix Emmerich, Lufthansa Purser, explains our measures.

Services for safe travelling

Head of Passenger Services Hub Frankfurt

In the following video Matthias Brazel, Head of Passenger Services Hub Frankfurt, describes our services and measures for safe travel.

Accurate travel planning is currently even more important than ever before. For this reason, we offer our passengers a wide range of information possibilities. Matthias Brazel, Head of Passenger Services Hub Frankfurt, describes our services and measures for safe travel.

Bring me Home

Head of Passenger Experience Design Network Airlines

In the following video, Kai Peters, Head of Passenger Experience Design Network Airlines, explains the all-round carefree package of Lufthansa's new Bring-me-Home return flight promise.

With Bring me Home, we have made a novel and thus far unique promise, allowing our guests to spend their summer holidays as carefree as possible. Kai Peters, Head of Passenger Experience Design Network Airlines, explains what is behind the carefree travel package.

Safe travel

Head of Onboard, Passenger Services & Product Management

In the following video Annette Mann, Head of Onboard, Passenger Services & Product Management, talks about safe travel.

We are looking forward to welcoming more passengers on board again. But how can safety and hygiene be guaranteed in all areas? Annette Mann, Head of Onboard, Passenger Services & Product Management, informs about our measures.

Exchange of air in the aircraft

A/C System Engineer A320 Family

In the following video Sebastian Wehmann, A/C System Engineer A320 Family, talks about the air exchange in the aircraft.

The sophisticated air circulation system in our Airbus aircraft enables a complete exchange of air in about 3 minutes. Our systems engineer Sebastian Wehrmann explains how it works in the video.

Flexible travel planning

Head of Pricing Non-Home Markets

In the following video Simon Rimrod, Head of Pricing Non-Home Markets, talks about how flexible bookings are in these days.

We are delighted that borders will be opened again and destinations flown to from June onwards. But how flexible is Lufthansa when it comes to bookings? Simon Rimrod, Head of Pricing Non-Home Markets, has the answer.

Updates for our Frequent Flyers

Head of Loyalty Lufthansa Group

In the following video Joost Greve, Head of Loyalty Lufthansa Group, will talk about planned measures and further updates on our Frequent Flyer Program.

Due to the current situation a lot of Frequent Flyers are worried about their status. Of course we will support those who are affected. In this video Joost Greve, Head of Loyalty Lufthansa Group, will talk about planned measures and further updates on our Frequent Flyer Program.

Flight planning in times of Corona

Senior Director Network Management

In the following video flight planner Ulrich Lindner explains more about the making of the current special flight schedule for our hub in Frankfurt.

The creation of a special flight schedule is unique even for the experts in flight planning. Watch the video interview with flight planner Ulrich Lindner to learn more about the making of the current special flight schedule for our hub in Frankfurt.

Travel and Corona

It’s time to be reunited with the world. This page will show you the destinations that Lufthansa is already flying to again, the hygiene measures we have introduced and what you can do to travel safely and flexibly.

Current destinations

Our map of the world shows our current flight destinations and related offers.

Hygiene measures

Your safety is our top priority. That is why you will find the most important information about your travel planning here.