Rebooking options on your Lufthansa flight
From 1 June 2022, the regular fare conditions will apply again at Lufthansa Group Airlines; previous goodwill arrangements during the Corona period will expire. Below you will find an overview of our rebooking regulations in the case of voluntary and involuntary reasons.
An additional note: we are currently experiencing a high number of customer contacts in our Lufthansa Group Service Centers. We apologise for the resulting longer waiting times. Our staff will do their best to process your enquiries as quickly as possible. If you have any questions about the entry requirements at your destination, please first consult our website.
Important information and changes at short notice can be found at any time on our special page "Current flight information".
One or more flights of your journey have been cancelled by the airline within two days before departure:
Lufthansa will automatically and proactively rebook you on an alternative flight to the same destination and in the same travel class free of charge. In some cases, Lufthansa may not be able to proactively rebook you on an alternative flight. In such cases, you can select an alternative yourself according to certain specifications. This is also possible if an alternative automatically booked by Lufthansa does not fit into your plans. The rebooking must be made within the validity period of the ticket (usually one year from the original departure date). To do so, please go to My Bookings or contact our Service Center or your travel agent as soon as possible.
If your flight alternative is not possible on the same day, Lufthansa will provide you with overnight accommodation or pay a share of the costs. You are also entitled to further assistance services. You can find these under the chapter Passenger Rights.
In the event of a cancellation of a domestic flight, we offer you a substitute transport with Deutsche Bahn in certain cases. In this case, we will exchange your domestic ticket for a rail ticket free of charge.
One or more flights of your journey have been cancelled by the airline before departure (travel start date more than 3 days in advance):
Lufthansa will either proactively rebook you automatically and free of charge on an alternative flight to the same destination and in the same travel class or inform you of the cancellation and ask you to contact the Service Center for an alternative flight booking. The rebooking must be made within the validity period of the ticket (usually one year from the original departure date).
Your flight is not cancelled by the airline, but you still want to rebook:
Many of our fares can be rebooked. Please refer to the fare rules for any exceptions. Due to fare differences, an additional payment to a higher fare may be required. The rebooking must be made before the originally planned travel date. You can make your rebooking easily and quickly yourself under My Bookings or contact your travel agent.
One or more flights of your trip are cancelled:
If you are in possession of a ticket for a flight cancelled by Lufthansa and have not yet submitted your ticket for reimbursement, you can submit it here or to your travel agent for reimbursement.
If you have already submitted your refund by phone or e-mail, please do not request the refund again, as this may lead to a delay in processing your request.
If your ticket is still unused, the ticket price including all taxes and charges will be refunded to the original means of payment.
If you have already used one or more legs of your journey, the unused portion of the fare value, taxes and charges will be calculated and the ticket will be refunded proportionately accordingly.
Your flight is not cancelled:
Refunds are possible according to the fare conditions. The restrictions regarding refundability of the purchased fare apply. Depending on the fare conditions and any legs of the ticket used, the refund value of the fare, taxes and fees will be calculated and refunded to the original means of payment.
You can cancel your trip and request a refund under My Bookings or contact your travel agent. For tickets booked through a travel agent, we recommend that you contact that agent. If you do not receive a timely response or it seems necessary for other reasons, please contact us again for further processing.
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