Current flight information
Due to a General Strike in Italy on Friday, 29th September, there may be disruptions on Lufthansa Group flights to and from Italy.
Is your flight affected by an irregularity?
Please check the current status of your flight before heading to the airport.
Save contact details, so we can send you important information about your flight quickly
Please enter your contact details at “My booking” or create your personal Travel ID. This is the only way to ensure that we can contact you during your trip if necessary.
Rebooking and additional information
In the event of a cancellation, Lufthansa will rebook you free of charge and usually automatically to another flight and inform you via your mobile phone number. If you do not receive a message from Lufthansa, please check the current status of your booking. Here you can also adjust the rebooking if required. Alternatively, you can also use the Lufthansa Chatbot.
Travel Agency bookings
If you booked your flight through a tour operator or travel agency, you may also contact the tour operator / travel agency where the booking was made.
In case you are not able to use the self-service options mentioned above, please contact our Service Center at +49 (0) 69-86-799-799 *, or one of our local Lufthansa phone numbers.
We ask for your understanding that there may be longer waiting times due to the increased volume of calls.
* Calls from landlines are charged at local rates, prices from the mobile networks depend on the provider and may vary
You can find more information and tips in case of irregularities at short notice on our special page.
Air passenger rights
Advice regarding air passenger rights can be found here
If there are any irregularities on your flight, we have summarized the most important issues for you.
Currently, fraudulent fake pages with purported Lufthansa contacts can be found on the Internet using the standard search engines. These aim to access the (personal) details of our customers. Please only use channels listed on lufthansa.com for making contact and enter your details only on lufthansa.com. Always access the website manually by typing in your browser’s address bar, and do not follow any link that has not been made available by Lufthansa.