Application for compensation in the event of flight irregularities

If your Lufthansa flight was delayed by at least three hours on arrival, was cancelled or if you missed a connecting flight, you have the option of using this form to request a check whether you are entitled to compensation under Art. 7 EU Regulation 261/2004.

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Which irregularity occurred on your journey?

Please select a reason for the disruption to your journey.

Delayed flight Flight cancellation Flight was diverted Missed connecting flight Denied boarding Downgrade

For whom are you making this application for compensation?

Please state if you are submitting this request on your own behalf, or on behalf of another person.

For myself For me and my family in the same household As a third party on behalf of the traveller

In order to process your request as a third party on behalf of the traveller, we require an authorisation issued by the respective customer.

After completing the form you can upload it in the section "Receipts, expenses and other documents".

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Which flight was affected by the irregularity?

Please state the flight affected by the irregularity.

Flight details 1
Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Eurowings Discover - 4Y Lufthansa - LH SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA

Flight details 2
Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Eurowings Discover - 4Y Lufthansa - LH SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA

Flight details 3
Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Eurowings Discover - 4Y Lufthansa - LH SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA

Flight details 4
Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Eurowings Discover - 4Y Lufthansa - LH SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA

Flight details 5
Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Eurowings Discover - 4Y Lufthansa - LH SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
add flight

You can add 5 additional flight/s

How did you reach your destination?

Please select an option.

With the flight booked Flight was rebooked By other means of transport Journey was interrupted

Personal details

Please enter the personal details of the applicant and all people affected. The first person will be our contact person.

Please start by entering the applicant’s contact details here.

Person 1
Mr Ms Various
Dr Prof. Prof. Dr

Contact details

Please select
Please select

Person 2
Mr Ms Various
Dr Prof. Prof. Dr

Contact details

Please select
Please select

Person 3
Mr Ms Various
Dr Prof. Prof. Dr

Contact details

Please select
Please select

Person 4
Mr Ms Various
Dr Prof. Prof. Dr

Contact details

Please select
Please select

Person 5
Mr Ms Various
Dr Prof. Prof. Dr

Contact details

Please select
Please select
Add another passenger from the same booking

You can add 5 additional passengers.

Receipts, expenses and other documents

According to EU Regulation 261/2004, you can claim back an amount proportional to your waiting time for food, hotel accommodation, transfers between the airport and accommodation and communication. The prerequisite is that the airline has not yet provided the service.

ARS AUD BGN BRL CAD CHF CZK DKK EUR GBP HKD HRK HUF ILS INR JPY KRW MXN NOK PLN RON RUB SEK USD

NB: Please do not send us any credit card details.

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