With Lufthansa, Austrian Airlines, Brussels Airlines and SWISS, comprehensive services are available worldwide to international patients and to people suffering from injuries or other health-related problems. In cooperation with healthcare providers, we are able to offer a broad portfolio of global expert services.
The Lufthansa partnership
With the new Lufthansa Group Health & Medical Agreement, you will enjoy many benefits which you can pass on directly to your patients.
Your patients, their family members and medical carers can receive a price reduction of up to 15 per cent on their flights and can rebook flights free of charge. If you cannot take a flight at the last minute, only a low cancellation charge will apply. In addition, the Lufthansa Group provides you with offers from participating airlines that can be combined with each other.
If you would like to become a Lufthansa partner, please email us at lufthansa.mobility@dlh.de or get in touch with your local Lufthansa Service Team directly.
Health & Medical Agreement
As an accredited Lufthansa Group partner, you can sign an agreement with us, and then receive special information and marketing material as well as an access code for a booking platform.
Lufthansa Medical Services
Lufthansa Medical Services include additional services that can be booked to support travellers in need of wheelchair or stretcher transport.
Extra oxygen on board
For patients with impaired pulmonary or cardiac function, the Wenoll system provides extra oxygen during the flight. The system provides a maximum flow rate of 4 l/min and maximum capacity of 600 l. For more information about availability and price, please contact our Medical Operation Centre.
If needed, you can also bring your own approved portable oxygen concentrator (POC).
Stretcher transportation
Lufthansa provides stretchers which allow passengers, who for medical reasons can only be transported in a lay-down position, to travel comfortably. They may however be accompanied by another person on board.
Passengers between 100cm and 200cm tall can be carried with our stretcher, with a maximum weight of 120kg. For detailed information about fees regarding specific journeys, please contact the TMC or our Medical Operations Center.
Extra medical seat
For patients, whose medical condition requires additional space on board – for example, an immobilized leg that must remain elevated – an extra seat can be booked next to the patient's own seat. Requests can be submitted to our Medical Operation Centre; as a medical assessment may be required, please book at least 48 hours before departure.
Medical Operation Centre
Our colleagues can also provide you with information on booking procedures and availability on our flights.
Medical Operation Centre
Fax: +49 69 696 83677
Email: medicaloperation@dlh.deThe link will be opened in a new browser tab
Good to know: additional services
Additional services to make travelling easier for health-impaired persons:
- A healthy journey for all topics regarding health concerns
- Special meals for specific health, religious, or nutritional needs
- Guide service at Frankfurt or Munich airport, available in more than 50 languages
- Wheelchair service for passengers with limited mobility