Extended rebooking options

If you still want to travel, we ask you to always check the status of your flight and the current travel and entry restrictions of your final or transit destination before you start your journey. These might be subject to change on short notice. The latest entry restrictions can be found via the IATA Travel Center website (no responsibility taken for the accuracy of information).
In case your flight is cancelled, your Lufthansa ticket remains valid and can be used at a later stage. Rebooking to the same destination within the same travel class is free of charge.
If you do need to fly in the coming days, please contact us to rebook your ticket. Please note that because of the current situation, rebooking flight options are limited due to the special flight schedule currently in place.

How to rebook?

You can contact us via our Service Center. Before contacting us, please make sure:

•    to have your booking reference at hand
•    to already have your new travel date in mind

In case you booked via an (online) travel agency, please contact them directly to be rebooked.

If one or more flights of your trip are cancelled, you have the following options:

1. You can rebook once free of charge on an alternative flight to the same destination and in the same class of carriage. The rebooking must be made within the period of ticket validity (usually one year from the original departure date).
To do so, please contact our Service Center or your travel agent as soon as possible.


2. If your ticket was issued before or on August 31, 2020, a one-time change of class of carriage, departure or destination airport is possible*. Your ticket will still retain its value and you can use it for a new trip departing by Dec. 31, 2021. The ticket will be recalculated for this trip and additional payment may be required if the new fare is higher. To do so, please contact our Service Center or your travel agent by May 31, 2021.


No flight cancellations to your itinerary, but you still want to rebook:

1. Your ticket was issued after August 31, 2020:

(a) Your flexible fare conditions apply: You can rebook your ticket without a change fee. Due to fare differences, an additional payment to a higher fare may be required. The rebooking must be made before the originally planned travel date.
You can make your rebooking easily and quickly yourself under "My bookings" or contact your travel agent.

b) A change of class of carriage, departure or destination airport is possible free of charge*. Surcharges to the higher class of carriage or route may apply. The rebooking must be made before the originally planned travel date.
Please contact our Service Center or your travel agent for this purpose.

 
2. Your ticket was issued before or on August 31, 2020:

a) You may generally rebook your ticket once without incurring a fee. Due to fare differences, an additional payment to a higher fare may be required. The rebooking must be made prior to the originally scheduled travel date.
You can make your rebooking easily and quickly yourself under "My bookings" or contact your travel agent.

b) You do not have to commit to a future travel date yet. Your ticket will retain its value and you can use it for a new trip with a travel start date by December 31, 2021.
To do so, please contact our Service Center or your travel agent by May 31, 2021 and have your ticket number(s) ready

c) A change of class of carriage, departure or destination airport is possible once free of charge*. The ticket will be recalculated for this trip. Surcharges may apply for the higher class of carriage or route. Rebooking with change of class of carriage or departure/destination airport must be made prior to the original travel date. To do so, please contact our Service Center or your travel agent by May 31, 2021 and have your ticket number(s) ready.


*Exception: A purely domestic ticket cannot be changed to an international route and an international ticket cannot be changed to a domestic route.
 

Your itinerary contains one or more cancelled flights

If you have a ticket for a flight cancelled by Lufthansa and have not yet submitted your ticket for reimbursement, you can submit it here or to your travel agent for reimbursement.
If you have already submitted your refund by phone or email, please do not re-submit your refund request as this will result in a delay in processing your request.
If your ticket is still unused, the ticket price including all taxes and fees will be refunded to the original means of payment.
If you have already used one or more legs of your trip, the unused portion of the fare value, taxes and fees will be calculated and the ticket will be refunded on a pro-rated basis accordingly.



Your itinerary contains cone or more cancelled flights

Refunds are possible according to fare conditions. The restrictions regarding refundability of the purchased fare apply. Depending on fare conditions and any legs of the ticket used, the refund value of fare, taxes and fees will be calculated and refunded to the original means of payment.
You can go to "My Bookings" to cancel your trip and request a refund or you can contact your travel agent.

Has your flight been cancelled or do you wish to travel at a later date? Tickets with travel starting within the European Union*, Switzerland, Great Britain or the USA that have been booked up to and including 15 May 2020, can be converted into a Flight Value Voucher.
 
To the Lufthansa Flight Value Voucher


* excluding Greece, Bulgaria and Slovakia