We offer you a range of options for rebookings, refunds or exchanging your ticket for a Flight Value Voucher.
If you wish to obtain a refund on your ticket, you can cancel your booking and request a refund under "Flight details" in "My bookings".
If you are unable to do so, you may request your refund by using the form below. Your request will then be processed manually in our service centre.
The refund will be made using the same method that you used for payment. Partially used tickets, taxes and fees will be refunded on a pro rata basis.
Please always use your personal computer for ticket refunds due to flight cancellations. (A mobile version for automatic self-service refunds in the event of flight disruptions will be available shortly).
For tickets booked via a travel agency, we recommend that you also get in touch with them. If you do not receive a response in a timely manner or it seems necessary for other reasons, please contact us again for further processing.
Chat Assistant service
If you have any further questions, please use our Chat Assistant service.