Application for reimbursement: loss or delay of items

Current processing delays due to increased requests

We are currently receiving significantly more inquiries than usual. Unfortunately, this results in longer processing times. Please rest assured that we will handle your request as quickly as possible. We kindly ask you to refrain from sending follow-up messages in the meantime, as they require additional effort and may further extend the processing time. Doing so, you help us address your request faster. We apologize for the inconvenience and thank you for your understanding.

Problems can always occur in a complex flight network. We will take care of every delayed or damaged item of baggage.

Please use this form:

  • if your checked item of baggage is delayed and you wish to request a reimbursement of expenses for toiletries and clothing in accordance with legal requirements.
  • if your baggage is damaged and you wish to contact us for a reimbursement of your costs.
  • if your mobility device is lost, damaged or delayed and you wish to contact us for a reimbursement of your costs.

Important advice

If you have not yet reported your delayed baggage, please do so promptly at the baggage tracing counter at the airport or online.

Report delayed baggage The link will be opened in a new browser tab
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.

If you have not yet reported your damaged baggage, please do so (within seven days from the date of receipt) at the baggage tracing counter at the airport or online.

Report damaged baggage The link will be opened in a new browser tab
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.

You can check the progress in tracing your baggage on our baggage status page.

Track delayed baggage The link will be opened in a new browser tab
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.

Please enter your reference number (PIR number)

You will have received this reference number (PIR number) when you reported your baggage problem at the airport or online.

Have you reported your baggage problem?

What type of baggage problem occurred?

Please select an option.

Damaged baggage (e.g. suitcase, sports baggage, stroller, etc.) Items missing from checked baggage Costs due to delayed baggage Damaged wheelchair or mobility aid

On whose behalf are you submitting this request?

Please state if you are submitting this request on your own behalf or on behalf of someone else.

For myself For me and my family in the same household As a third party on behalf of the passenger

We require authorization issued by the passenger concerned to process your request on behalf of someone else.

You can upload it in the section "Receipts, expenses and other documents" once you have completed the form.

​Download authorizationThe link will be opened in a new browser tab

Flight details

Please state all the flights in the journey affected including any connections.

Flight 1
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA

Flight 2
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA

Flight 3
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA

Flight 4
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Add another flight

You can 4 Add further flights.

Your details

Please enter the details of the applicant and the passengers concerned. The first person will be our contact person.

Enter the contact details of the applicant here first.

Person 1
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

Please select
Please select

Person 2
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

Please select
Please select

Person 3
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

Please select
Please select

Person 4
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

Please select
Please select

Person 5
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

Please select
Please select
Add a (further) passenger from the same booking.

You can 5 Add further passengers.

Receipts, expenses and other documents

Upload all your documents, receipts, loss lists and/or authorizations here.

State the total cost and the currency. The total cost must match the total amount in your documents.

AED AOA ARS AUD BAM BGN BHD BRL CAD CHF CNY CZK DKK DZD EGP EUR GBP HKD HRK HUF IDR ILS INR ISK JOD JPY KRW KWD MAD MXN NOK NZD PLN RON RSD RUB SAR SEK SGD THB TWD USD ZAR

We require the following documents to process your claims.

For delayed baggage: all the documents with a description and cost of the items or services purchased.

For lost baggage: the list of contents of your baggage with a precise description, purchase price and date, and any receipts available.

Note: please do not send us any credit card details.

Confirmation and Information

Transmission of the data in this form is encrypted.

Confirmation that the content you have entered is true and correct

 The data provided in this form is used to process your request. More information about the processing of personal data by Lufthansa is available ​hereThe link will be opened in a new browser tab.The link will be opened in a new browser tabThe link will be opened in a new browser tab

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