At Munich Airport, Lufthansa offers a fee-based guide service to foreign passengers, business travellers, groups, older passengers and families who, for example, have connecting flights and need help finding their way around the airport or who would like to be escorted personally.
Lufthansa Guide Service Munich
We speak your language
You will be met by a special Lufthansa guide directly at the gate or at another meeting point and accompanied to wherever you want to go. For example, to your connecting flight, train, hotel, shuttle bus or to the lounge.
The following languages are offered at Munich Airport:
- German
- English
- French
- Italian
- Russian
- Romanian
- Spanish
Other languages are available on request.
The Lufthansa Guide Service is for families too
Lufthansa guides make sure families with outbound or connecting flights at Munich have a relaxed start to their holiday by helping them find their way around the airport.
This can be an enormous help, especially to a parent who is travelling alone with their children. The guides will take them, for example, to the check-in area and explain the security regulations or accompany them to the gate or to baggage reclaim. They will also accompany families to restaurants, hotels or car rental companies.
The Lufthansa Guide Service can also be of assistance to older family members. If a passenger can only walk slowly, guides can calculate the time required to catch a connecting flight or, if necessary, take the passenger to a pharmacy or somewhere to sit.
This service therefore provides both assistance and reassurance, especially to families from abroad.
Booking and prices
These fee-based services are available to Lufthansa passengers only and can be booked very easily through the Lufthansa sales office or by calling our Service Center.
1 Bookings are possible 2–3 days before the journey for a surcharge of EUR 25. Bookings for groups of more than 20 people can be requested up to 4 days in advance for the same surcharge.
2 The Lufthansa Guide Service can be booked from 3 months (90 days) before departure. Please note that in the case of longer stopovers (for example in a lounge or a restaurant) our guides cannot wait for you. In this case the charge will be doubled.
3 Free cancellation up to 4 days in advance; rebookings require a new request. Bookable for passengers aged 18 and over.