Services for passengers with cognitive impairment

Airports can be big and confusing. This can make travelling difficult and stressful.

Register for any support you may need

  • If you need help, we will accompany you throughout your time at the airport. We will also help you board and disembark before the other passengers.
  • In the event of delays or other travel-related problems, we will give you special instructions.

You can register for assistance online here:

Register for assistanceThe link will be opened in a new browser tab

Please note that, for your own safety, the crew’s instructions during the flight must be followed.

Travelling companion

A travelling companion may be helpful for you.

If you wish to travel with a companion, you can register them here:

​​Go to the Service Centre


Hidden Disabilities Sunflower

Lufthansa has joined the Hidden Disabilities Sunflower programme, which supports people with invisible disabilities.

​Find out more about Hidden Disabilities SunflowerThe link will be opened in a new browser tab

Wearing the sunflower symbol is a discreet way of indicating invisible disabilities. This lets others know that you may need assistance or a little extra time.

Please note that the sunflower does not guarantee that you will receive special services. However, all our staff will do their best to help you so that you can travel in comfort.

If you require additional services (e.g. priority boarding or assistance at the airport), you can ​register for these here.