Accessible travel

We want you to feel safe, cared for and welcome at all times.

Find out more here about our services for passengers with reduced mobility or sensory impairments for an accessible and comfortable journey.

To make your time at the airport and your journey on board as comfortable as possible, we ask you to provide us with some information in advance. This allows us to meet your individual needs as best as possible.

Please let us know what assistance you require no later than 48 hours before departure. This enables us to provide you with the best possible assistance. If you are travelling in a group with your own mobility aids, please notify us of your care requirements as early as possible.

If you register at short notice, we will, of course, strive for the best possible service, but cannot guarantee it. Without advance registration, neither the service nor travel on the booked flight can be guaranteed.

Many airports offer their own services for passengers who require assistance. For details about these services, please check directly with the airports on your itinerary.

Passengers with reduced mobility are carried in accordance with EU Regulation No. 1107/2006 of 5 July 2006 on the rights of disabled passengers and passengers with reduced mobility.  

Any passengers travelling to/from the USA are carried in accordance with the U.S. DOT provisions, Title 14, Code of Federal Regulations, Part 382, effective as of 13 May 2009. 

At all our destinations in the USA as well as in Frankfurt and Munich, Complaint Resolution Officers (CRO) are at your service during opening hours, who you can contact directly in case of problems. Our crew members or ground staff will be happy to put you in contact.