Feedback and other contact forms
Compensation in the event of flight disruptions
If you are affected by flight disruptions, you can apply for compensation.
Refund of costs in the event of baggage irregularities
If you are affected by baggage irregularities, you can apply for your costs to be refunded.
Feedback on a past flight
If you would like to contact us about a travel experience on a past flight, if you have questions and further information regarding an existing feedback report, or if you want to offer praise, you are very welcome to do this here.
Other contact forms
If you have questions or comments about our technical platforms or would like to request a flight voucher, you are very welcome to do this via our contact forms.
So that we can process your enquiry promptly, please always state your name and address (if you have a Miles & More number or Lufthansa ID, this step can be skipped).
Please also state your 13-digit ticket number (220-XXXXXXXXXX), your 6-digit booking code (e.g., YX12AB), and if you have a query about an existing feedback report, your 8-digit feedback ID (e.g., 12345678). In the case of a baggage irregularity, we need the reference code (PIR) of your lost baggage report (e.g., FRALH12345). Please do not send us any credit card details.
More contact options
If you have any questions about Miles & More products or functionalities at miles-and-more.com, please contact Miles & More customer service.
If you have any further questions, please feel free to use our Chat Assistant service.
If you have been affected by a flight schedule change or cancellation, you can submit your ticket here for reimbursement.
If you have not been affected by a flight schedule change or cancellation, you can cancel your trip and request a refund under "My bookings".
You can request the refund of your Flight Value Voucher here: