Liability and insurance

Liability and insurance

You can read all the information on the legal regulations for baggage liability and baggage insurance here.

Liability for your baggage

In international and German domestic travel, the liability for damage, destruction, loss or partial loss and for late delivery of baggage is limited to a cumulative 1,131 Special Drawing Rights (SDR) per journey and traveller. The SDR is the accounting unit of the International Monetary Fund (IMF); 1,131 SDR currently corresponds to about €1,213 (please regard that this amount is subject to currency fluctuation and may vary).

In general, you are responsible for your carry-on baggage and personal belongings. The liability of airlines is regulated by law. We definitely recommend that you take out a baggage insurance.

Lufthansa is not liable for breakable items in inappropriate packaging, or normal wear and tear of overstuffed baggage such as scratches, dents or damage.

Reporting damage or loss

If your baggage is lost or damaged, you should report this immediately after your arrival to the Lufthansa baggage tracing desk or the local Lufthansa representative at the airport.

You can report the damage or loss in writing subsequently within the legally prescribed deadline, however evidence is then required and you must prove that the damage or loss occurred during the carriage by air.

  • Written notification for delays
  • Written notification for damages
  • I have already reported my damages online or at the airport and would like to contact Lufthansa regarding my replacement purchases.

Please note the following reporting deadlines*:

Contents of the report (Missing items from checked luggage)Legal reporting deadline
Damage and partial lossWithin seven days after baggage hand-out
Replacement purchases in the case of delayed baggage deliveryWithin 21 days of baggage hand-out
Total lossWithin two years

*The postmark or automatic date of receipt in the case of a fax or e-mail notification is decisive for the observance of the deadlines.