Request for a refund of expenses in the event of a baggage irregularity

Please enter your reference number (PIR number)

You received this reference number (PIR number) when you reported your baggage irregularity at the airport or online.

Have you reported your baggage irregularity?

Yes, I have already reported my baggage irregularity and received a reference number (PIR number, e.g. FRALH12345).

Reference number (PIR number)

Which baggage irregularity occurred?

Please select an option.

Type of baggage irregularity:

Damaged baggage (e.g. suitcase, sports baggage, etc.)

Items missing from checked baggage

Costs due to late baggage

Damaged wheelchair or mobility aid

For whom are you submitting this request?

Please state if you are submitting this request on your own behalf, or on behalf of another person.

Please select an option:

For myself

For me and my family in the same household

As a third party on behalf of the traveller

In order to process your request as a third party on behalf of the traveller, we require an authorisation issued by the respective customer.

After completing the form you can upload it in the section "Receipts, expenses and other documents".

Download authorisation

Flight details

Please state all flights in your affected journey including any connections.

Booking code

Please enter your six-digit booking code.

Flight 1

Airline

Flight number

Please enter your flight number, e.g. “1234”.

Flight date

Please enter the date of your flight.

Flight 2

Airline

Flight number

Please enter your flight number, e.g. “1234”.

Flight date

Please enter the date of your flight.

Flight 3

Airline

Flight number

Please enter your flight number, e.g. “1234”.

Flight date

Please enter the date of your flight.

Flight 4

Airline

Flight number

Please enter your flight number, e.g. “1234”.

Flight date

Please enter the date of your flight.

You can 4 add additional flights.

Personal details

Please enter the personal details of all people affected. The first person will be our contact person.

Please start by entering the applicant’s contact details here.

Person 1

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX)

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

Person 2

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX)

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

Person 3

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX)

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

Person 4

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX)

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

Person 5

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX)

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

Person 6

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX)

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

Person 7

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX)

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

You can add 7 further passengers.

Receipts, expenses and other documents

Please upload your receipts and state the total costs and currency. If we require an authorisation from you, kindly also upload it here.

optional

Total costs

optional

Acceptable file formats: *pdf, *jpeg, *.jpg, *.png up to 3.7MB. Following characters are not allowed in the file name: #$%^*()[]

NB: Please do not send us any credit card details.

Terms and conditions of use

Transmission of the data in this form is encrypted.

Confirmation that the content you have entered is true and correct

I confirm that the statements in the above form are true and correct.

Data protection regulations

I accept the data protection regulations.

To the data protection regulations

Request for a refund of expenses in the event of a baggage irregularity

Important advice about delayed baggage

Please enter your reference number (PIR number)

Have you reported your baggage irregularity?

Which baggage irregularity occurred?

Type of baggage irregularity:

For whom are you submitting this request?

Please select an option:

Flight details

Personal details

Receipts, expenses and other documents

Terms and conditions of use

Confirmation that the content you have entered is true and correct

Data protection regulations

Frequently visited pages

Frequently visited pages

Customer services

Customer services

Lufthansa Group

Lufthansa Group

Corporate customers

Corporate customers

Main content

Request for a refund of expenses in the event of a baggage irregularity

Important advice about delayed baggage

Please enter your reference number (PIR number)

Have you reported your baggage irregularity?

Which baggage irregularity occurred?

Type of baggage irregularity:

For whom are you submitting this request?

Please select an option:

Flight details

Personal details

Receipts, expenses and other documents

Terms and conditions of use

Confirmation that the content you have entered is true and correct

Data protection regulations