Questions and answers on hygiene measures

It is not mandatory in principle to wear a mask on flights to and from Germany.* However, you can still wear a mask if you wish. You are still obliged to wear a face mask at some airports. Please ensure that you check the regulations at your journey’s airports.

The European Union Aviation Safety Agency (EASA) recommends that all passengers continue to wear masks at airports and on board.

At some airports, plexiglass screens have been installed at check-in counters and ticket counters as well as wherever there is direct contact between you and our employees to protect your health and theirs. There are also numerous hand sanitiser dispensers available. Surfaces that are frequently touched are cleaned and disinfected regularly and often.

At our airport hubs in Frankfurt and Munich, you can also check in using your smartphone at the appropriate kiosks and check in your baggage using the "Fast Bag Drop" – all completely contactless.

It is not mandatory in principle to wear a mask on flights to and from Germany.* However, you can still wear a mask if you wish.

The European Union Aviation Safety Agency (EASA) recommends that all passengers continue to wear masks at airports and on board.

Yes. Mask wearing is still mandatory on flights to and from China. Please note that only masks of FFP2-, FFP3-, KN95- and N95-standard, without valves and not made of fabric, or surgical masks are permitted.

Children under six years of age and persons who are not able to wear a mask for medical reasons are exempt from this obligation to wear a mask.

An exemption from the obligation to wear a mask can only be granted upon presentation of a medical certificate or a Lufthansa form completed in full and signed by the doctor. The face mask exemption certificate must be shown when boarding the aircraft.

There are clear procedures on board for cases when the cabin crew suspect that a passenger has a contagious disease. Some of these procedures include the following measures:

• isolating the passenger by moving them to a different part of the cabin,
  
• using disinfectant,
  
• using personal protective equipment,
  
• immediately informing the authorities at the flight’s destination.
  

You can find all the measures that each of our partners has put in place for you, and which you personally should observe on your connecting flight and at the transfer airport, in the following list: