Extended rebooking options
In view of the exceptional circumstances caused by the spread of the coronavirus we offer even greater flexibility for your travel plans.
All fares and ticket prices can be rebooked for existing as well as new bookings on short, medium and long-haul routes. This also applies for cancelled flights.
Has your flight been cancelled or do you wish to travel at a later date? Tickets with travels starting within the European Union*, Switzerland, Great Britain or the USA that have been booked up to and including 15 May 2020, can be converted into a Flight Value Voucher.
To the Lufthansa Flight Value Voucher
* excluding Greece, Bulgaria and Slovakia
If you still want to travel, we ask you to always check the status of your flight and the current travel and entry restrictions of your final or transit destination before you start your journey. These might be subject to change on short notice. Latest entry restrictions can be found via the IATA Travel Center website (no responsibility taken for correctness of information).
In case your flight is cancelled, your Lufthansa ticket remains valid and can be used at a later stage. Rebooking to the same destination within the same travel class is free of charge.
If you do need to fly in the coming days, please contact us to rebook your ticket. Please note that due to the current situation, the possibilities are limited due to a special flight schedule being in place.
How to rebook?
You can contact us via our Service Center. Before contacting us, please make sure:
- to have your booking reference at hand
- to already have your new travel date in mind
In case you booked via an (online) travel agency, please contact them directly to be rebooked.
If you hold a ticket for a cancelled or an existing Lufthansa Group flight, you can keep the ticket without having to commit to a new flight date right away. Existing bookings will initially be cancelled, but the ticket and ticket value remain unchanged.
If your flight has been cancelled, you have the following options:
- You can rebook free of charge to an alternative flight to the same destination and within the same travel class.
- You can change your destination* and your travel class. Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. If you would like to choose this option, please get in touch with us, latest by 31 January 2021. Please note that, in these cases, an additional payment might be necessary, e.g. if you change to a higher travel class or if you rebook from a short-haul to a long-haul flight.
Your flight is not cancelled:
- You can rebook your flight without rebooking fee, regardless of the terms and conditions of the originally purchased ticket. An additional payment due to fare difference may apply. Start of travel must be latest by 31 December 2021 and the rebooking has to be done before the original start of travel.
- You can also change your destination* and your travel class. Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. If you would like to choose this option, please get in touch with us, latest by 31 January 2021. Please note that, in these cases, an additional payment might be necessary, e.g. if you change to a higher travel class or if you rebook from a short-haul to a long-haul flight.
All rebookings can be done through our Service Center or via your (online) travel agency.
*Exception: a domestic German ticket cannot be changed to an international route
How can I get a voucher for my flight?
If your flight has been cancelled, you have the following choices:
- You can rebook free of charge to an alternative flight to the same destination and within the same travel class.
- You can change your destination* and your travel class. Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. If you would like to choose this option, please get in touch with us, latest by 31 January 2021. Please note that, in these cases, an additional payment might be necessary, e.g. if you change to a higher travel class.
Your flight is not cancelled:
- You can rebook your flight without rebooking fee, regardless of the terms and conditions of the originally purchased ticket. An additional payment due to fare difference may apply. Start of travel must be latest by 31 December 2021 and the rebooking has to be done before the original start of travel.
- You can also change your destination* and your travel class. Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. Please note, that in these cases, an additional payment might be necessary, e.g. if you change to a higher travel class or if you rebook from a short-haul to a long-haul flight.
All rebooking can be done through our Service Center or via your (online) travel agency.
*Exception: a domestic German ticket cannot be changed to an international route
For flights booked on or after August 25, all fares of the Lufthansa Group airlines worldwide can be rebooked free of charge (except for travel originating in Japan to Europe). This is part of your fare conditions, which you can view at any time. The departure and destination airports can also be changed.* If the rebooked fare is more expensive due to a change of route or a necessary change of travel or booking class, an additional charge may be necessary.
*Exception: a domestic German ticket cannot be changed to an international route
If your flight has been cancelled by Lufthansa and you have not initiated a refund request yet, you can refund your ticket here.
In case you already requested a refund via e-mail or at our Service Center, we kindly ask you not to request the refund again as this would lead to a delay in processing your request.