Extended rebooking options

If you still want to travel, we ask you to always check the ​status of your flight and the current travel and entry restrictions of your final or transit destination before you start your journey. These might be subject to change on short notice. Latest entry restrictions can be found via the ​IATA Travel Center website (no responsibility taken for correctness of information).

In case your flight is cancelled, your Lufthansa ticket remains valid and can be used at a later stage. Rebooking to the same destination within the same travel class is free of charge.

If you do need to fly in the coming days, please contact us to rebook your ticket. Please note that due to the current situation, the possibilities are limited due to a special flight schedule being in place. 

How to rebook?

You can contact us via our ​Service Center. Before contacting us, please make sure:

• to have your booking reference at hand
• to already have your new travel date in mind

In case you booked via an (online) travel agency, please contact them directly to be rebooked.

Your flight is cancelled, you have the following options:

1. you can rebook preferably until 31.03.2021 free of charge on an alternative flight to the same destination and in the same class of carriage.
2. you can also change the class of carriage or the departure and destination airports if you wish*. In general, your ticket will retain its value and you can use it for a new trip with travel start date until 31.12.2021 at a later date. If the rebooked fare is more expensive due to a change in, for example, destination (e.g. rebooking from short-haul to long-haul), change of travel class or similar, an additional payment may be required. To use this option, please contact us no later than 31.01.2021, to book your new trip.

Your flight is not cancelled and you still want to rebook:

1. you can rebook your ticket free of charge, regardless of the terms of the fare you originally purchased . Due to fare differences, an additional payment may be required. The new travel date must be before 31.12.2021. The rebooking must be made before the originally planned travel date. To use this option, please contact us by 31.01.2021 at the latest.
2. if you wish, you can also change the class of carriage or the departure and destination airports*. In general, your ticket will still retain its value and you can use it for a new trip with travel start date until 31.12.2021 at a later date. If the rebooked fare is more expensive due to a change in, for example, destination (rebooking from short-haul to long-haul), change of travel class or similar, an additional payment may be required. To use this option, please contact us by 31.01.2021 at the latest to book your new trip.

 *Exception: a purely domestic German ticket cannot be changed to an international route

Your flight is cancelled, you have the following options:

1. you can rebook preferably until 31.03.2021 free of charge on an alternative flight to the same destination and in the same class of carriage.
2. you can also change the class of carriage or the departure and destination airports if you wish*. In general, your ticket will retain its value and you can use it for a new trip with travel start date until 31.12.2021 at a later date. If the rebooked fare is more expensive due to a change in, for example, destination (e.g. rebooking from short-haul to long-haul), change of travel class or similar, an additional charge may be required. To use this option, please contact us no later than 31.01.2021 to book your new trip.

Your flight is not cancelled and you still want to rebook:

1. you can rebook your ticket free of charge, regardless of the terms of the fare you originally purchased . Due to fare differences, an additional payment may be required. The new travel date must be before 31.12.2021. The rebooking must be made before the originally planned travel date. To use this option, please contact us by 31.01.2021 at the latest.    
2. if you wish, you can also change the class of carriage or the departure and destination airports*. In general, your ticket will still retain its value and you can use it for a new trip with travel start date until 31.12.2021 at a later date. If the rebooked fare is more expensive due to a change in, for example, destination (rebooking from short-haul to long-haul), change of travel class or similar, an additional payment may be required. To use this option, please contact us by 31.01.2021 at the latest to book your new trip.

*Exception: a purely domestic German ticket cannot be changed to an international route

If your flight has been cancelled by Lufthansa and you have not initiated a refund request yet, you can refund your ticket here. 

In case you already requested a refund via e-mail or at our Service Center, we kindly ask you not to request the refund again as this would lead to a delay in processing your request.