We offer you a range of options for rebooking, refunding or converting your ticket into a Flight Value Voucher.

If your booking has been cancelled due to a change in the flight schedule, and you have not yet requested a refund, you can use the form below for your ticket refund and/or additional services. The refund will be made using the same payment method that you used. Partially used tickets, taxes and fees will be refunded pro rata.

Your flight is not cancelled or postponed and you still want to cancel? You can cancel your trip and request a refund under "My bookings".

For bookings not obtained via a Lufthansa office or, please contact the travel agency that issued your ticket.

Refund request

Please check and complete your details before submitting the form.

Booking cancelled

General information

Contact us


Details about the unused flight and/or service coupon

Flight booking
Please enter your Lufthansa ticket number here. You will find this in your Lufthansa travel information.
Please enter your 6-digit booking code (letters and numbers) here. You will find this in your Lufthansa travel information.
Please state the name of the passenger if different from the name given above.



Chatbot service

If you have any further questions, please use our chatbot service.