Request for cancellation and refund via webform

Dear customer,

To be able to process your refund request timely and in line with the Israeli consumer protection law, please provide the ticket information in the following form.

Passanger and booking information

Please fill in the requested fields. The name(s) need(s) to be identical to the name(s) in the ticket.

Mandatory details
6 characters
Please seperate the ticket numbers with comma.
Please enter your email address in the following format: email@adresse.de
Please enter your email address in the following format: email@adresse.de
Optional

Applicant

Document references

Please attach proof of the right to canel your ticket according to Isreael customer protection law as a file for upload.

  • Please attach proof of the right to canel your ticket according to Isreael customer protection law as a file for upload.
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  • Please attach proof of the right to canel your ticket according to Isreael customer protection law as a file for upload.
    Upload failed
  • Please attach proof of the right to canel your ticket according to Isreael customer protection law as a file for upload.
    Upload failed
  • Please attach proof of the right to canel your ticket according to Isreael customer protection law as a file for upload.
    Upload failed
  • Please attach proof of the right to canel your ticket according to Isreael customer protection law as a file for upload.
    Upload failed
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