Lufthansa Global Healthcare and Medical Services
With Lufthansa, Austrian Airlines, Brussels Airlines and SWISS, comprehensive services are available worldwide to international patients and to people suffering from injuries or other health-related problems. In cooperation with healthcare providers, we are able to offer a broad portfolio of global expert services.
Health & Medical Agreement
As an accredited Lufthansa Group partner, you can sign an agreement with us, and then receive special information and marketing material as well as an access code for a booking platform. Using this access code, patients and persons accompanying them can book flights online themselves. You will find detailed information about this in the section "Flight booking made easy".
The Lufthansa partnership
With the new Lufthansa Group Health & Medical Agreement, you will enjoy many benefits which you can pass on directly to your patients.
Your patients, their family members and medical carers can receive a price reduction of up to 15 per cent on their flights and can rebook flights free of charge. If you cannot take a flight at the last minute, only a low cancellation charge will apply. In addition, the Lufthansa Group provides you with offers from participating airlines that can be combined with each other.
If you would like to become a Lufthansa partner, please contact us at email@example.com or get in touch with your local Lufthansa Service Team directly.
Flight booking made easy
Once you have booked a medical procedure with one of our contracted healthcare providers or facilitators, they will provide you with a code that gives you access to their dedicated Lufthansa Group online flight booking platform. To book a flight, please enter the access code in the "Access to Event Booking" box below this section. Once you have entered your destination and preferred dates of travel, the reduced fares and conditions are shown automatically. This also applies to any lower promotional fares which may also be available.
Please note: Only fares booked via the online booking platform at "Your Special Eco/Business Flex" (column 1) can be changed free of charge. In addition we also offer you our other published fares (with different conditions) on this platform.
These reduced fares are also available from your IATA/ARC travel agency. For ticketing instructions, your travel agency should contact firstname.lastname@example.org.
Access to event booking
Lufthansa Medical Services
Lufthansa Medical Services include additional services that can be booked to support travellers in need of wheelchair or stretcher transport.
On the ground, the Medical Operation Centre is on hand for insurance and assistance and to answer any questions about Medical Services bookings.
Medical Operation Centre
For ‘fitness to fly’ certificates (MEDA) and other information, please contact the Medical Operation Centre.
Medical Operation Centre
Fax: +49 69 696 83677
Extra oxygen on board
For patients with impaired pulmonary or cardiac function, the Wenoll system provides extra oxygen during the flight. For more information about availability and booking, please contact our Medical Operation Centre.
Lufthansa provides stretchers which allow passengers, who for medical reasons can only be transported lying down, to travel comfortably. They must, however, be accompanied by another person on board.
Good to know: Supplementary services
Additional services to make travelling easier for health-impaired persons:
- Special meals for specific health, religious, or nutritional needs
- Guide service at Frankfurt or Munich airport, available in more than 50 languages
- Wheelchair service for passengers with limited mobility
- Medical Travel Companion for medically accompanied travel