Feedback and contact form

Refunds

If you would like to submit tickets for reimbursement, please use the following option so that we can ensure prompt processing. For bookings not purchased through a Lufthansa office or lufthansa.com, please contact the issuing travel agency.

Feedback and contact form

If you have any questions or comments about your flight booking or our technical platforms, please feel free to use our contact form.

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Please note

To enable us to process your enquiry as quickly as possible, please always state your name, your 13-digit ticket number (220-XXXXXXXXXX), your 6-digit booking code, your address and your Miles & More number, where applicable, as well as your 8-digit feedback ID. Please make sure you do not send us any credit card details.

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