Current flight information
We would like to give you some tips to ensure that the start of your journey with the Lufthansa Group is pleasant and as trouble-free as possible.
Arrival at the airport
Please allow sufficient time for your journey to your departure airport. Remember that the roads or public transport may be congested at peak times and this will lengthen your journey.
You should also arrive at the airport well in advance of your departure, especially if you are checking in luggage. In this context, also observe the instructions and recommendations of the airports. Please also check in your hand luggage. This can avoid longer waiting times at the security checks and the subsequent checking of your luggage.
Check-in for your Lufthansa Group flight
Find out more about our check-in process on our special pages. In any case, please use the online check-in or the service in the Lufthansa APP. We are also happy to offer you on several airports the possibility of a Late-Night Check-in on the evening before your departure.
Please also note the entry regulations for your destination country. These are both the regular visa and passport regulations but also certain Corona entry regulations with possible regulations regarding medical documents.
What to do in the event of flight irregularities
Unfortunately, especially during holiday periods with high passenger volumes, there may be flight irregularities on your journey. We therefore ask you to check the status of your flight before travelling to the airport.
To avoid waiting times in the Call Centers, we have the following advises for you:
In the event of a cancellation, Lufthansa will automatically rebook you on another flight free of charge and inform you via your mobile phone number or by e-mail. If you do not receive a message from Lufthansa, please check the current status of your booking. Here you can also adjust the rebooking again if you wish.
In the event of a cancellation of a German domestic Lufthansa flight, you can exchange your flight ticket into a ticket with Deutsche Bahn free of charge. Should you travel to Frankfurt or Munich by train with this offer, please choose a connection so that you have enough time between the arrival of the train and your departure. We recommend that you only use trains on which you can make a seat reservation in advance.
If you have booked your flight ticket with a tour operator or travel agency, you can also contact the tour operator or travel agency where the booking was made directly.
Air passenger rights
You can find information on air passenger rights here.
You can find the latest information about rebooking options here:
Lufthansa and all Lufthansa Group Airlines are suspending flights to and from Ukraine until 31 July 2022.
The airspace over Ukraine is currently closed and no overflights are taking place.
Lufthansa is constantly monitoring the situation and will decide on further flights later.
If you are affected by a cancellation, please contact a Lufthansa Service Center or your travel agent.
Passengers booked on a Lufthansa Group flight to or from Ukraine until 31 August 2022 can rebook free of charge on another Lufthansa Group flight to or from Poland, Slovakia, Hungary, Romania or Moldova. The new travel date must be by 30 September 2022. A free refund is also possible.
Lufthansa will not use the Russian airspace until until 31 July 2022 due to the current regulatory situation. For this reason, all Lufthansa flights to and from Russia must be cancelled during this period. Affected passengers will be informed.
On Lufthansa flights to the Far East, there may be short-term changes in departure and arrival times due to rescheduling of flight routes.
All affected passengers are asked to check the status of their flight before starting their journey.
Lufthansa Group continues to monitor the situation closely and is in close exchange with national and international authorities. The safety of our passengers and crew members is our top priority at all times.
Currently, fraudulent fake pages with purported Lufthansa contacts can be found on the Internet using the standard search engines. These aim to access the (personal) details of our customers. Please only use channels listed on lufthansa.com for making contact, and enter your details only on lufthansa.com. Always access the website manually by typing in your browser’s address bar, and do not follow any link that has not been made available by Lufthansa.
We are currently experiencing a high number of customer contacts in our Lufthansa Service Centers, which may lead to longer waiting times. We apologise for the resulting longer waiting times. Our staff will do everything possible to process your requests as quickly as possible. If you have any questions about the entry requirements at your destination, please first consult the travel regulations on our website.
If you plan to contact one of our ticket and service counters at our stations in Frankfurt or Munich in person, please note the following points:
- ticket refunds cannot be processed at our airport stations
- at the moment only guests can be served at these airport, with a departure within the next 48 hours
Longer waiting times can also occur at airport counters at present. Our staff will attend to you as soon as possible.
This might also be of interest to you
Travel and corona
At Lufthansa, your safety is our top priority. That is why you will find the most important information about planning your journey here.
Entry regulations for your destination
Check the entry regulations at your destination or find out about the requirements for Corona tests.
Keeping travel plans flexible
We offer you the greatest possible flexibility so that you can make your travel plans without constraint.