Application for compensation in the event of flight irregularities

If your Lufthansa flight was delayed by at least three hours on arrival, was cancelled or if you missed a connecting flight, you have the option of using this form to request a check whether you are entitled to compensation under Art. 7 EU Regulation 261/2004.

To passenger rights

Which irregularity occurred on your journey?

Please select a reason for the disruption to your journey.

Type of flight irregularity

Please select an option.

For whom are you making this application for compensation?

Please state if you are submitting this request on your own behalf, or on behalf of another person.

Applicant:

Please select an option.

In order to process your request as a third party on behalf of the traveller, we require an authorisation issued by the respective customer.

After completing the form you can upload it in the section "Receipts, expenses and other documents".

​Download authorisation

Which flight was affected by the irregularity?

Please state the flight affected by the irregularity.

Please enter your six-digit booking code
Flight details 1
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight details 2
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight details 3
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight details 4
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight details 5
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

You can add 5 additional flight/s

How did you reach your destination?

Please select an option.

Alternative transportation

Personal details

Please enter the personal details of the applicant and all people affected. The first person will be our contact person.

Please start by entering the applicant’s contact details here.

Person 1
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Please enter your 13-digit ticket number (220XXXXXXXXXX)
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Please enter your first name as it appears on the flight ticket.
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Please enter your surname as it appears on the flight ticket.

Contact details

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Please select a state/region.
Please use the same email address you used in your booking, if possible.
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Please enter your telephone number with your country code (e.g. +49).
Person 2
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Please enter your 13-digit ticket number (220XXXXXXXXXX)
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optional
Please enter your first name as it appears on the flight ticket.
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Please enter your surname as it appears on the flight ticket.

Contact details

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Please select a state/region.
Please use the same email address you used in your booking, if possible.
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Please enter your telephone number with your country code (e.g. +49).
Person 3
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX)
optional
optional
Please enter your first name as it appears on the flight ticket.
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Please enter your surname as it appears on the flight ticket.

Contact details

optional
Please select a state/region.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).
Person 4
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX)
optional
optional
Please enter your first name as it appears on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.

Contact details

optional
Please select a state/region.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).
Person 5
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX)
optional
optional
Please enter your first name as it appears on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.

Contact details

optional
Please select a state/region.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).
Person 6
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX)
optional
optional
Please enter your first name as it appears on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.

Contact details

optional
Please select a state/region.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).

You can add 6 additional passengers.

Receipts, expenses and other documents

According to EU Regulation 261/2004, you can claim back an amount proportional to your waiting time for food, hotel accommodation, transfers between the airport and accommodation and communication. The prerequisite is that the airline has not yet provided the service.

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NB: Please do not send us any credit card details.

Terms and conditions of use

Confirmation that the content you have entered is true and correct

Data protection regulations

​To the data protection regulations