Register your assistance requirements online

When you book your trip, you can help us to provide the service you need on the ground and during your flight. We require some advance information from you so that we can ensure your comfort at the airport and on board our aircraft.

Please let us know what assistance you require at least 48 hours before departure to ensure you receive the best support. We can no longer guarantee the best assistance if you register at shorter notice.

General information

Please let us know your contact details and the details of your booking.

Your details
Please enter your surname as it is written on the flight ticket.
Please enter your first name as it is written on the flight ticket.
Flight details
Please enter your six-digit booking code or your 13-digit ticket number (220-XXXXXXXXXX).
Please enter your flight number, e.g. ‘LH1234’.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

Mobility impairments

Please select the type of mobility impairment you have and your wheelchair type so that we can plan your assistance requirements accordingly.

Mobility impairments

What type of assistance do you require?

* NB: Due to multiple arrivals at airports, parking positions directly at the gate cannot be guaranteed. The aircraft may have to park on the apron, so boarding and disembarkation take place via steps.


Are you travelling with your own battery-powered wheelchair?

Please enter the dimensions of your wheelchair and the type of battery so that we can ensure transportation.

Please enter the length of your wheelchair in centimetres.
Please enter the width of your wheelchair in centimetres.
Please enter the height of your wheelchair in centimetres.
Please enter the weight of your wheelchair in kilograms.

What type of batteries does your wheelchair have?

Please note that we will require more information from you. After registering your assistance requirements, please also fill out the information sheet for electrical mobility aids and then email it to

Note: To view the document correctly, please use Adobe Acrobat Reader.

Register your own battery-powered wheelchair (PDF form)

Further impairments

Other impairments

Do any of the following impairments apply to you?

Assistance dog

Are you travelling with an assistance dog?

We require further information from you about your assistance dog. Please click on one of the following links, which will take you to the relevant form. Then email the completed form to

Information on taking and registering assistance dogs on non-stop flights to/from the United States

Advice on taking and registering approved assistance dogs on all flights outside of the United States


Do you require oxygen during the flight?

Our Medical Operation Centre will contact you if you require oxygen on board. Please enter your e-mail address or telephone number.

Further information

Let us know your seating preference here or enter additional requests for assistance.

Seating preference

Where would you like to sit on board the aircraft?

Additional information on assistance requirements
Please provide us here with further details about your assistance requirements only.

Terms and conditions of use

Please confirm the terms and conditions of use.