If your flight was cancelled by Lufthansa, we will offer you various options for rebooking and obtaining a refund. You will find a summary of these here:

Convert your ticket with a booking date up to 15 May 2020 and departure point in the EU*, Switzerland, UK or USA into a Flight Value Voucher – at the original ticket value. You will find further information and how to register here:

Please use the form below to obtain a standard refund for your ticket via the payment method you used previously.

If you have not yet applied for a refund, you can submit your Lufthansa tickets, taxes, charges and fees and/or additional services for a refund here. For bookings not obtained via a Lufthansa office or, please contact the travel agency that issued your ticket.

* Excluding Greece, Bulgaria and Slovakia

Request for refunds

Please check and complete your details before submitting the form.

Booking cancelled

General information

Contact us


Details about the unused flight and/or service coupon

Flight booking
Please enter your Lufthansa ticket number here. You will find this in your Lufthansa travel information.
Please enter your 6-digit booking code (letters and numbers) here. You will find this in your Lufthansa travel information.
Please state the name of the passenger if different from the name given above.