Cancellation and refund

Travel plans can often change without warning. Our services support you so that you can still reach your destination. Using online refund option, Lufthansa flight bookings* can be cancelled and refunded online up to 24 hours before the beginning of your trip. Refund and/or cancellation of the purchased ticket are dependent on the type of ticket purchased.

Vouchers for tickets booked up until 15 May

Departures from within the EU, Switzerland, United Kingdom or the USA

Has your flight been cancelled or do you wish to travel at a later date? Tickets booked up to and including 15 May 2020 can be converted into a Flight Value Voucher.

Flexible rebookings for all fares

We offer you maximum flexibility so that you can adapt your travel plans however you wish. Currently you have the option of rebooking any fares and ticket prices flexibly on short, medium and long-haul routes. This option applies to existing bookings and new bookings irrespective of the departure airport.

Ticket cancellations and refunds

  • If you have a ticket for a flight cancelled by us, you can obtain a refund free of charge by using our Refund form.
  • Click on My bookings to go directly from the Lufthansa homepage to the login page of your booking summary.
  • To log in, enter your surname and booking number. Any booking that can be cancelled will be displayed. If you are already logged in, refundable bookings will be indicated in your booking summary by the button marked “Cancellation”.
  • Click on the “Cancellation” button next to the relevant booking and confirm your selection on the following page.
  • You will now receive an automatic confirmation email, your flight booking will be cancelled and the amount to be refunded will be transferred to your bank account or credited to your credit card.

Even flights that were not purchased in a Lufthansa office or via lufthansa.com can be cancelled online. However, for a refund of the ticket price, please contact the travel agency that issued the ticket.

Frequently asked questions about ticket cancellation or refund

Here you can find the answers to the most frequently asked questions concerning ticket cancellations and refunds.