Bring me Home

Important note on the validity

All information on this page is valid only for tickets booked from June, 25th through September, 30th 2020 and which are in accordance with the terms and conditions of the promotion.

Bring me Home – our return flight promise for all customers

No ifs, ands or buts: Our return flight promise applies to all our fares! In case of a travel warning or a significant deterioration of the Corona situation on site, we will take you back to Germany, Austria or Switzerland – if necessary, by special flight.1

With Bring me Home and the extension Bring me Home NOW, you can enjoy a reliable "all-inclusive carefree package" in the Classic, Saver and Flex tariffs. From practical information before your trip, to medical assistance on the road, to assumption of costs in the event of travel interruption – you benefit from access to a unique medical network worldwide and the many years of expertise of our insurance partner AXA Partners.

Video about the return flight promise

Bring me Home NOW

We not only take you home, with Bring me Home NOW we do it as quickly as possible. All customers who have an Economy Flex or Business Flex ticket will be booked free of charge on the next bookable Lufthansa Group flight and returned to Germany, Austria or Switzerland.2

All-round carefree travel with Lufthansa and AXA Partners

Travel plans often change unexpectedly – especially in times of Corona. From rising infection rates at the holiday destination to emergency situations at home – traveling is currently associated with many uncertainties.

With the right promise, you can still plan your trip without worries. Lufthansa gives you such a promise. And together with AXA Partners, it offers you an additional service package in most fares that protects you and your fellow travellers before, during and after the journey. This is our Bring me Home promise within Europe. 

Directly to AXA Partners

If you have questions in the run-up to your trip or need help on site, simply contact the following hotline:
+49 221 80247 1869

Email Assistance:

Email Claims:

All services of Bring me Home at a glance³

  • Applies in case of infection with the coronavirus, quarantine or lockdown and refusal of entry due to elevated body temperature (for other regulations for stopping travel, see below).
  • Additional transport costs up to EUR 250.
  • Rebooking fees up to EUR 50.
  • The cost of the return flight ticket, provided that no Lufthansa Group flight is available, up to EUR 500.
  • Accommodation costs due to quarantine or lockdown up to 14 nights and up to EUR 250 / night, as well as the costs of unused overnight stays or excursions and events.
  • Trip Cancellation: assumption of return travel costs and other additional costs for interruption of travel due to accident, illness, death, damage or burglary, unexpected court summons or broken prostheses.
  • Medical return transport to a hospital in the country of your residence, if medically necessary.
  • Transfer of remains or burial on site in the event of death.
  • Max. compensation payment EUR 100,000.
  • Telephone information - also before the trip - on vaccination, illnesses at the travel destination, first aid kit, medical precautions, medication, outpatient and inpatient treatment options.
  • Possibility for a medical consultation by phone 
  • Use of the well-known app "Doctor Please!”
  • Available in English (24/7) and German (weekdays 8 a.m. to 9 p.m.)

Information for download

All information on this page is valid only for tickets booked from June, 25th through September, 30th 2020 and which are in accordance with the terms and conditions of the promotion.

Overview of packages and services according to tariff classes

  Return flight promise Bring me Home
Carefree Package
Bring me Home NOW
Carefree Package
Included in the tariffs Economy Light Economy Classic / Business Saver Economy Flex / Business Flex
Return flight promise yes yes yes
Vacation guarantee
(powered by AXA)
no yes yes
Medical repatriation
(powered by AXA)
no yes yes
Medical assistance
(powered by AXA)
no yes yes
Telemedical assistance
(powered by AXA)
no yes yes
Free and flexible rebooking no no* yes5
Next Lufthansa Group flight no no yes4, 5
* Rebooking fees and other fees might apply

„Get in Touch“ Online Session from 28th of July, 2020

Experts from Lufthansa and AXA partners explain the different “Bring me Home” options using real life examples and show you these options during the booking process. Afterwards, our experts answer questions from the attendees. You didn't have the chance to join the live session? Have a look here at the recorded video (in German).

Frequently asked questions

1 In the event of a travel warning or a deterioration of the coronavirus situation in a European country, Lufthansa will react accordingly and, according to its internal assessment, offer you flexible rebooking options and review the use of additional capacities.

2 Booking guarantee: Up to 48 hours before departure you have a booking guarantee on scheduled flights operated by Lufthansa, Austrian Airlines or SWISS. These offers are only valid after arrival at the destination if a travel warning has been issued, the COVID-19 situation deteriorates considerably the customer feels uncomfortable due to the situation.

3 There is no insurance cover in areas for which the Federal Foreign Office (or the respective official agency of the country in which the insured person's place of residence is located) has officially issued a travel warning at the time of commencement of the journey. However, insurance cover will be provided, and service will be offered if an event that led to a travel warning occurs unexpectedly after the start of the trip. The insurance cover will expire at the end of the seventh day after the travel warning has been issued. Additional exclusions for certain insurance benefits can be found in the insurance information document as well as in the general and special insurance conditions.

4 If you wish, you will be transported on the next bookable Lufthansa Group flight and returned to Germany, Austria or Switzerland.

5 Valid for the return flight after arrival in destination country

Flight attandant on duty / Flugbegleiter in Uniform

Travel and Corona

At Lufthansa, your safety is our top priority. That is why you will find the most important information about planning your journey here.

All your dream destinations at a glance

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Entry regulations for your destination

Check the entry regulations at your destination or find out about the requirements for Corona tests.