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Service on board

During the flight our flight attendants will assist passengers with reduced mobility as much as they can. Please note, however, that our flight attendants cannot carry or lift passengers.

All our long-haul aircraft are fitted with disabled toilets. However, passengers with reduced mobility should bear in mind that the sanitary area in aircraft is generally quite cramped. In addition, the aisle in an aircraft is narrower as a rule than in other means of transport.

 

Services on board for wheelchair users

Depending on the airport, there are many different transport options available to passengers with reduced mobility. You should therefore be prepared to have to change wheelchairs independently in order to board the aircraft. In our aircraft a specially developed on-board wheelchair is available to passengers with reduced mobility which they can also use to access the toilets.

When you get on board, our cabin crew will be waiting to assist you:

• we will support you during boarding and disembarking
• we will help you to stow your hand luggage
• we will assist you in getting to and from the toilet.
 
Services on board for blind or visually impaired passengers

We offer the following assistance to blind or visually impaired passengers on board:
• we will explain the arrangement of food on the meal tray
• we will provide a separate, personal safety briefing
• we will tell you personally about delays and other important travel announcements
  
Services for deaf or hearing impaired passengers

We offer the following assistance to deaf or hearing impaired passengers on board:
• a separate, personal safety briefing
• we will tell you personally about delays and other important travel announcements
• we provide films with subtitles in German and English
 
Advice for passengers with learning disabilities

Passengers with learning disabilities should be accompanied by a companion when they fly.
 
Our employees cannot help with the following:

• providing assistance in the toilet
• lifting or carrying passengers
• assisting passengers with meals
• administering medicines or supervising the taking of medicines

 
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Further information

For further information and if you have any questions, please contact the Lufthansa Medical Operation Center (MOC):
Tel: +49 69 696 55 079
Fax: +49 69 696 83 677
E-mail: specialservice@dlh.de
(Open Mondays to Fridays: 08:30 - 20:00 hours; Saturdays, Sundays and bank holidays: 08:30 - 16:30 hours)

For passengers travelling to and from the USA, our Medical Desk in the USA can be contacted on the following number: +1-516-296-95 80 (open Mondays to Fridays: 09:00 - 15:00 hours).

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