Storms above Europe on 1 April 2015
Due to the current weather situation, delays and some flight cancellations are to be expected at various German airports, including Frankfurt and Munich. Please check for flight news and schedule changes prior to your departure.
1. Is your flight affected?
Please kindly check the status of your flight prior to departure.
2. Your options
a) Rebooking / Travel Alternatives
If your flight is canceled, you can rebook to an alternative flight free of charge. Please inform yourself under My Bookings. You possibly can already check-in for an alternative flight there.
b) Train voucher
Passengers travelling within Germany whose flights have been cancelled may alternatively travel by train with Deutsche Bahn.
To do this, please exchange your etix for a train ticket here.
If you do not have the time to exchange your ticket online or at the machine, we recommend you purchase a regular train ticket.
If you cannot use the self-service options above, please contact our Service Center Centre under +49(0)69-86-799-799* or any of our local phone numbers.
In order to deliver your baggage please fill in our Lufthansa Baggage form or please contact the Lufthansa baggage tracing counter as soon as you arrive at your destination. For status updates on your missing baggage please go to Lufthansa baggage tracing online. Check here for further information on baggage liability.
* Calls from German landlines at local rates, call charges from German mobile networks may vary dependent upon the provider
Current information: Flight 4U9525
Family and friends of the victims of Flight 4U9525 request that the media show restraint
Families and friends of the passenger and crew members of Germanwings flight 4U9525 have asked Lufthansa and Germanwings to shield them from any questions coming from the media. It is their wish to not be disturbed and to remember the deceased in privacy.
Therefore, Lufthansa and Germanwings ask media representatives not to actively contact grieving family members and friends.
The immense interest of the public and media concerning the occurrences surrounding the tragic event is of course understandable. The press offices of Lufthansa and Germanwings are available around the clock and on the weekend to handle media inquiries. Lufthansa and Germanwings media representatives will answer all inquiries with the highest possible transparency and as quickly as possible.
Media representatives can use the following contacts:
Lufthansa press office: Tel. +49 69 696 2999
Germanwings press office: Tel. +49 2203 1027310
Everyone at Germanwings and Lufthansa is deeply shocked and saddened by these events.
Our thoughts and prayers are with the families and friends of the passengers and crew members.
Information on Flight Germanwings 4U 9525
Lufthansa and Germanwings have set up telephone hotlines. The numbers 00800 11 33 55 77 (from Germany, Switzerland, Austria and Luxemburg), 900 838 450 (from Spain), 0800 014 8904 (from UK), 0 800 909 095 (from France) or +1 407 362 0632 (international, toll) are available to passengers’ relatives involved for care and assistance.
Current information concerning www.lufthansa.com
Lufthansa recommends all customers with Lufthansa accounts to change their passwords as a precautionary measure, should they be used on other sites as well. Users who log in with their Miles & More number and PIN are not subject to this recommendation.
Is your booking up to date?
We will do our outmost to get you to your destination reliably and ontime. Should irregularities still occur we will try to notify you as early as possible about any flight changes.
Please inform yourself about the flight status always before departure.
So we can inform you via text message or email in advance, kindly provide your current email address and mobile phone number up to 23 hours before scheduled departure time in your reservation details.
You can review and modify your contact details under My Bookings.
In addition automatic status changes can be received via Facebook or Twitter. Kindly register on the flight details page for these services.
New EU requirement concerning passport validity for non-EU citizens
Since 19 July 2013 non-EU citizens entering the Schengen Area must carry a passport with them which will be valid for at least three months after the date they leave the Schengen Area. This applies to entry to the Schengen area by non-EU citizens, with the exception of citizens from Andorra, Monaco, San Marino, Iceland, Liechtenstein, Norway and Switzerland.
For flights to the USA additional personal information must be provided under the Secure Flight Program of the US Transportation Security Administration (TSA). This regulation also applies to overflights of US territory, i.e. flights from/to, for example, Canada, Mexico and other Central-American countries, which are scheduled to fly into US airspace.
Regulations for visa-free entry to the USA
For travel in the USA it is mandatory to register online. In addition airlines are required to carry out ESTA checks: the transport of passengers wishing to enter the USA without a visa under the Visa Waiver Program will be prohibited if passengers have not received an electronic entry permit in advance from the US authorities. Online registration is through the Electronic System for Travel Authorization - known as "ESTA" for short. Please note that without a visa or ESTA registration you will no longer be able to board your flight to the USA.
To ESTA registration