Arrival Services

Benefit from our arrival services and make the most of a free stay in the Lufthans lounges as well as other services.

From your aircraft direct to the terminal by limousine

As a HON Circle Member or First Class passenger whose Lufthansa, SWISS or Austrian Airlines flight arrives in Frankfurt, Munich or Vienna at a non-gate position, you will enjoy a very special service.

You will be met at the aircraft by exclusive minivan or by limousine. This exclusive service is also available to you as a Business or Economy Class passenger if you have booked an onward flight on the same day in Lufthansa First Class. The vehicles will wait at the aircraft and then take you straight to the bus stop.

If you are travelling in First Class and arrive at a non-gate position, an exclusive minivan or a limousine will be waiting for you. This is sure to save you time as you will be the first to disembark the aircraft and your vehicle can drive off before all the other passenger buses.

Because of security regulations, it is unfortunately not possible at the moment to drive you anywhere else at Frankfurt Airport, such as to one of the First Class Lounges or the First Class Terminal, for example.

Free of charge: stay in our lounges

After your flight, enjoy a free stay in our lounges where you can freshen up or prepare for the day’s business. First Class passengers and HON Circle Members or Senators are entitled to use the Lufthansa Business and Senator Lounges when arriving on Lufthansa, Star Alliance or code-share partner flights.

In addition, First Class passengers and HON Circle Members arriving on any Lufthansa flight and Business Class passengers, Senators or Frequent Travellers arriving on a Lufthansa long-haul flight may use the Welcome Lounge at Frankfurt Airport.

Please note that it is not possible to visit a Lufthansa Lounge after arriving at a number of Lufthansa destinations because of official regulations or the layout of the airport buildings.

More information about the Lufthansa lounges

Lounge types and access

Arrival service in Vienna

As a HON Circle Member or First Class passenger, if your incoming flight is parked at a non-gate position at Vienna Airport, the limousine service will pick you up from the aircraft and take you either to the bus stop at the terminal or to the HON Circle Lounge. If you have less than 25 minutes transfer time in Vienna, you will be driven directly from your incoming aircraft to your connecting flight.

Arrival service in Zurich

HON Circle Members or First Class passengers arriving from Geneva with an intercontinental connecting flight who arrive at a non-gate position will be met at their aircraft and taken to the relevant terminal. This also applies the other way round for passengers arriving in Zurich on a SWISS intercontinental flight who are flying on to Geneva. If, because of a delayed arrival, you have less than 40 minutes transfer time at Zurich, we will drive you straight to your connecting flight.

Welcome to Frankfurt: the Welcome Lounge

Our Welcome Lounge is available to First and Business Class passengers who arrive in Frankfurt on a Lufthansa long-haul flight, ensuring a perfect start to their day. You can freshen up in peace and quiet in the well-appointed shower area while our ironing service freshens up your clothes. A delicious and healthy breakfast buffet is also available.

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