Current flight information
If there are any irregularities on your flight, we have summarized the most important issues for you:
Fast assistance in case of flight irregularities
For guests with current baggage delivery irregularities, we have compiled the most important information under this link.
- Es deber de los pasajeros diligenciar en su totalidad, de manera obligatoria y previo ingreso a los puestos de control migratorio, el formulario de pre check-in migratorio, dispuesto en la página web: https://apps.migracioncolombia.gov.co/pre-registro/public/preregistro.jsf. Este proceso se debe realizar con 24 horas de antelación y hasta 1 hora antes del viaje.
- El acceso al terminal aéreo será máximo tres (3) horas antes de la hora prevista para la salida del vuelo, de acuerdo con la Resolución 1517 de 2020, o la que la modifique o sustituya.
- No se permitirá el abordaje a los pasajeros que presenten fiebre o síntomas respiratorios asociados a covid-19.
- Todo los pasajero que ingresen al territorio colombiano deberán reportar su estado de salud a través de la aplicación “CoronaApp” y responder al rastreo y seguimiento estricto que le haga el asegurador o la secretaría de salud de la jurisdicción donde permanecerá o reside.
- Tenga en cuenta que según esta resolución, en los vuelos de más de dos (2) horas de duracion los pasajeros deben llevar múltiples tapabocas para reemplazarlos durante el viaje.
- It is the entire duty of passengers to fill out in a mandatory manner and prior to entering the immigration control posts, the immigration pre-check-in form, provided in the web page:https://apps.migracioncolombia.gov.co/pre-registro/public/preregistro.jsf. This process must be done within 24 hrs anticipation or 1 hr before departure of the flight.
- The access to the terminal area will be max. 3 hrs before the scheduled time of departure, in accordance to the resolution 1517 of 2020, or the one that modifies or replaces it.
- Passengers with fever or respiratory symptoms associated with COVID-19 will not be allowed to board..
- All passengers entering Colombian territory, should report their health status through the app “CoronaApp” and respond to the strict tracking and follow-up made by the insurer or the secretary of health of the jurisdiction where you will stay or reside.
- Note that according to this resolution, on flights of more than 2 hours, passengers must carry multiple masks to replace them during the flight.
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