The following Travel ID Terms and Conditions of Use (referred to hereafter as “Terms and Conditions of Use”) apply to the use of the Travel ID service (referred to below as “Travel ID”) offered by Austrian Airlines AG, Brussels Airlines SA/NV, Deutsche Lufthansa AG, Eurowings GmbH, EW Discover GmbH, Miles & More GmbH and Swiss International Air Lines AG (referred to below as “Travel ID operators”). The Travel ID operators are your contractual partners and jointly and severally liable in the context of Travel ID and these Terms and Conditions of Use. Further information on the contractual partners, including contact details, can be found in the respective legal notices of the Travel ID operators and as follows:
Austrian Airlines AG
Office Park 2, PO Box 100
1300 Vienna Airport
Brussels Airlines SA/NV
100-102, Avenue des Saisons
PO Box 30
Deutsche Lufthansa AG
60546 Frankfurt am Main
EW Discover GmbH
FAC, Building 234, D7. 01
60549 Frankfurt am Main
Miles & More GmbH
Miles & More
PO Box 71 08 26
60498 Frankfurt am Main
Swiss International Air Lines AG
We, the airlines of the Lufthansa Group and Miles & More GmbH, as the operators of Travel ID, want to offer you our services within the Lufthansa Group in the most convenient way possible and provide you with a travel experience that is tailored to you and your particular wishes and expectations, from your first visit to the website of the individual Travel ID operator through to the end of your trip and beyond. With Travel ID, we offer you the option to create a free customer profile, which is valid for all Travel ID operators, and with which you can access a wide range of services.
In particular, with Travel ID we make the following services available to you when you use it to log in to the respective websites or other touchpoints of the Travel ID operators:
- Use the same login data for the websites or other touchpoints of the Travel ID operators without the need to create a separate customer profile in each case;
- Manage your bookings with Travel ID operators including the summary of past and current bookings. This includes amongst others the creation and display of flight statistics;
- Manage your preferences when flying, such as meals or airports, and those of the people flying with you (travel partners);
- Manage documents such as your travel documents (e.g., passport, ID card or similar IDs, visa or country-specific vaccination certificates) or health documents for the purpose of the trip or entry, such as Covid-19 certificates;
- Manage payment details for use in payment processes;
- The option of personalised use of the relevant websites or touchpoints, for example by being addressed personally there or by receiving information appropriate to your Travel ID account;
- Manage enquiries to the service centres of Travel ID operators, including viewing the summary and display of past and current enquiries in your Travel ID account;
- Simplify the booking and check-in procedures using pre-filled forms.
Finally, if you have given us consent to do so, we would like to enhance your website experience by offering you personalised additional services in the booking portal.
These Terms and Conditions of Use apply to the use of Travel ID on the respective websites of the Travel ID operators, in their apps and on any other touchpoints of Travel ID operators, providing that login with Travel ID option is offered there.
In addition, the terms and conditions of the relevant channel also apply, such as the terms and conditions of use for the websites concerned. If you are also a member of the Miles & More programme, theMiles & More terms and conditions of participation also apply.
The operation of flights is governed by the Conditions of Carriage of the Lufthansa Group airlines, which you can download here.
2. Registration for Travel ID
You can register for Travel ID and create a Travel ID profile by entering your email address, your title, your first and last names, your date of birth and a password.
Registration is only possible for natural persons who have reached 18 years of age or older. In addition, email addresses may only be used once. To register, enter your details and then click on “Confirm and continue”. Before submitting, you can cancel the registration process at any time (e. g., by closing the browser window) or correct entries. After providing your details in the registration process, you will receive a confirmation email which we will send to the email address you provided as part of the registration process. You will complete the Travel ID registration process by confirming this email. In your profile, you can then choose to add further information about yourself and your travel and customer preferences, store documents or other data such as payment details, and change any incorrect information. We will set your provisional Travel ID profile status to inactive if you do not confirm your registration via the link in the confirmation email sent to you within the period stated in the confirmation email.
Similarly, we will set your provisional Travel ID profile status to inactive if you have a confirmation email sent to you more than three times without confirming your registration. After a period of 30 days in inactive status, your data will be deleted.
We store the text of the contract; the Terms and Conditions of Use are available online.
The contract languages available are German, English, French, Spanish, Italian, Russian, Japanese and Chinese. Individual Travel ID operators offer additional languages.
3. Information provided for Travel ID and login data
The information about yourself that you provide in the course of the Travel ID registration process, and any additional information you may add voluntarily, must be truthful. Moreover, you must not file any personal data regarding third parties, such as your travelling companions, in your Travel ID profile without their consent.
You yourself are responsible for keeping your login data confidential, in particular your password, and you must not share it with, or allow it to be used by, third parties. In the event of loss or if you become aware of any misuse, please change your login data immediately and notify us of your suspicion. In this case, or if we suspect misuse by a third party based on usage behaviour, we reserve the right to block your Travel ID profile until the matter has been resolved. Travel ID operators shall only be liable for loss or damage incurred by you as a result of a culpable failure to notify or culpably delayed notification up to the time of receipt of the notification to the extent stated in Section 10 of these Terms and Conditions of Use.
4. Logging in with your Travel ID
You can use your Travel ID access details to log into the websites or other touchpoints of all Travel ID operators. However, this only applies to Miles & More websites and touchpoints if you are also a member of the Miles & More programme. In this case, your other Miles & More login data, such as your service card number and PIN, continue to be valid.
When you log into a website or other touchpoint of a Travel ID operator, you are generally automatically logged into the websites or other touchpoints of other Travel ID operators without having to re-enter your access details.
You have the option of selecting a permanent login. If you select this option, you will remain logged in with your profile until you actively log out again via “Logout”. Please note that this is also the case if you log in using a public computer and select a “permanent login” there. You assume full responsibility and liability with respect to your use of the permanent login. You can log out by activating the logout field.
5. Use of your Travel ID profile
You may only use Travel ID in accordance with these Terms and Conditions of Use and only for the purposes described above. In particular, Travel ID must not be used without the consent of the Travel ID operators for commercial purposes (except for bookings by company and business travellers) or for the reproduction of the online services or other web content of the Travel ID operators.
6. Blocking and deleting your Travel ID profile
You can delete your Travel ID profile at any time in the Travel ID profile management section. Deletion of your Travel ID profile will terminate the contractual relationship between us regarding the use of Travel ID. However, this will not affect any other participation in the Miles & More programme. On the other hand, if you end your membership of the Miles & More programme, the contractual relationship between you and us via your use of Travel ID is also terminated.
We reserve the right to block or delete your Travel ID profile at any time without giving reasons or in the case specified in Section 3 of these Terms and Conditions of Use and in the event of a breach of these Terms and Conditions of Use, until this is rectified.
7. Changes to Travel ID and the Terms and Conditions of Use, termination of Travel ID
The functionalities of Travel ID are continuously being developed and improved upon. We reserve the right to make changes or improvements to the functionality or Terms and Conditions of Use of Travel ID at any time and without prior notice, as far as these may be deemed reasonable for you.
We also reserve the right to present changes to these Terms and Conditions of Use at any time. We will notify you of the proposed changes in text form, for example by email, at least four weeks prior to the proposed effective date of such changes.
The changes proposed to you will only come into effect if you agree to them as follows:
- If it is a material change, we will ask for your express consent to this change. A material change is a change to these Terms and Conditions of Use (in particular to the provisions concerning the type and general scope of the agreed services or the term and termination) in our favour that would significantly shift the previously agreed relationship between service and remuneration to your disadvantage, or would be equivalent to the conclusion of a completely new contract.
- If a proposed change is not a material change, your consent will be deemed to have been given unless you have expressly rejected the change in text form (e.g., by email) to us before the proposed effective date. In the event of such changes, we will inform you of your right to reject the changes in advance in the notification proposing the changes, the deadline for doing so and the consequences of missing this deadline.
A change to these Terms and Conditions of Use due to a change in the law, a final court decision or an injunction does not constitute a material change.
8. Linking with the Miles & More account
You can also activate the Miles & More programme directly during the registration process for Travel ID on the websites of Lufthansa Group airlines. The Miles & More terms and conditions of participation also apply in this case, in addition to these Terms and Conditions of Use.
This is the only way in which we can ensure that you can log into all websites and touchpoints of Travel ID operators, and that we can manage your data in its entirety. Likewise, this is the only way we can ensure that you only receive the communication you wish and that the different profile details do not contradict each other.
Please note that if you cancel your membership of the Miles & More programme, your Travel ID profile will be deleted at the same time.
9. Data security
The Lufthansa Group companies place great importance on data security and use technical and organisational measures to protect your data against accidental or deliberate manipulation, loss, destruction or unauthorised access. Our security measures are kept up to date at all times as new technology develops. Measures that the individual Travel ID operators use to secure the data they store can be found in their respective Privacy Policies.
Travel ID is generally available to you 24 hours a day. This time frame excludes system and programme maintenance periods. These can lead to restrictions on usability which we shall keep to a minimum. There is no entitlement to the use of Travel ID.
In the event of loss or damage that you incur in connection with the use by Travel ID operators or their respective agents, the following applies: Liability is unlimited in the case of wilful intent or gross negligence and where a guarantee exists. Liability in the event of injury to life, body or health is also unlimited in cases of minor negligence. In the event of a minor negligent breach of material contractual obligations, liability is limited to the property damage and financial loss attributable to this in the amount of the foreseeable loss or damage as it typically occurs. A material contractual obligation is an obligation, the fulfilment of which makes the proper use of Travel ID possible in the first place, and on the fulfilment of which the member may reasonably rely.
Any further liability for compensation is excluded, other than for claims under the German Product Liability Act.
To the extent that we are liable under these Terms and Conditions of Use, Lufthansa Group airlines and Miles & More GmbH are jointly and severally liable as the Travel ID operators.
11. Data protection
If you create a Travel ID profile, we collect and process your personal data on the basis of the consent you have given or on a legal basis which we request as part of the registration process, which you may voluntarily add to later or which is generated as part of the use of Travel ID, and in the event that your Travel ID profile is linked to your Miles & More profile.
12. Notice of cancellation
If you use Travel ID as a consumer, the following applies to you:
Right of cancellation
You have the right to cancel this contract within fourteen days, without providing any reason.
The cancellation period spans fourteen days starting from the day on which the contract is concluded.
To exercise your right of withdrawal, you must inform us by post, by telephone or by email (to one of the contacts listed in the first section of these Terms and Conditions of Use) by means of a clear declaration (e.g., a letter sent by post, fax or email) of your decision to withdraw from this contract. You can make use of the attached sample cancellation form, however there is no obligation to do so.
To maintain the right of cancellation, it is sufficient for you to send a communication relating to the exercise of your cancellation rights before the end of the cancellation period.
Consequences of cancellation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we received notification of your withdrawal from this contract. To affect this refund, we will use the same payment method as was used for the original transaction, unless some other means have been expressly agreed with you, but under no circumstances will a cash refund be made.
Sample Cancellation Form
(Please complete the fields below and return them to us if you wish to cancel the contract.)
- To [see contact details in the introduction to these Terms and Conditions of Use]:
- I/We (*) hereby cancel the contract concluded by myself/ourselves (*) for the provision of the following service (*)
- Ordered on (*)
- Name of customer
- Address of customer
- Signature of customer (only for notification on paper)
* Delete as appropriate
13. Law, place of jurisdiction
German law shall apply. If you are a consumer with residence in the EU, the mandatory provisions of the consumer protection law of the member state in which you have your residence shall also apply, providing these are more advantageous for you than the provisions of German law.
If you are a merchant, the place of jurisdiction is Frankfurt am Main, Federal Republic of Germany. The same applies if you do not have a general place of jurisdiction in Germany and are not resident within the European Economic Area (EEA). If you are a consumer with residence outside Germany but within the EEA, you have the option to bring claims both in Frankfurt am Main, Federal Republic of Germany, and before a competent court in the country in which you are domiciled. You yourself may be sued in your general place of jurisdiction or in any other place where there is statutory jurisdiction.
We are not obliged to participate in any arbitration proceedings and do not offer to do so.