Frequently Asked Questions and Answers about Travel ID
Travel ID gives you access to the digital channels of the Lufthansa Group airlines and Miles & More.
- Simple: single login with your email address.
- Comprehensive: access to the channels of the Lufthansa Group airlines.
- Fast: thanks to pre-populated forms.
- Clear: personal data, current information and recommendations relating to your booking at a glance.
- Individual: customised offers for you.
- Plus: all the benefits of Miles & More if desired.
By activating Miles & More for your Travel ID. You can do this when you register or (in a few weeks’ time) retroactively in your Travel ID profile. You will then earn miles when you book with your Travel ID or enter your Miles & More service card number during the booking process.
Your password must be different from your user ID and it must not be one you have used before. In addition, it must contain:
- a minimum of 8 characters
- at least 1 uppercase letter
- at least 1 lowercase letter
- at least 1 number
- at least 1 of the following special characters: §!"#$%&'()*+,-./:;<>?_@\
Your email address is probably associated with a Travel ID account already. An email address cannot be used for more than one account, so you need to register with a different email address.
Alternatively, you can reset your password and use your existing account.
Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link.
Please check your spam folder. If there is no email with an activation link in your spam folder, please register again.
Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided.
Click on "Forgotten password", enter your Travel ID email address, and follow the instructions.
Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options:
- without Miles & More: Travel ID email address and password
- with Miles & More: Travel ID email address and password or service card number and PIN
Your profile may not have been activated yet.
If it has been less than 24 hours since you registered, check your inbox and your spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again and activate your Travel ID with the link we send you by email.
Yes. In the future, you will be able to log into all of the Lufthansa Group airlines. These include Lufthansa, Austrian Airlines, SWISS, Brussels Airlines, Eurowings and Eurowings Discover.
First of all, you need to add your new email address to your profile under "Contact details". Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and move the confirmed email address to the top of the list.
No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you cannot add another frequent flyer programme.
An email address can only be saved in one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account.
Data Protection, advertising and deletion of accounts
You can delete your Travel ID account in your profile under "Your profile information". If you have linked your Travel ID with Miles & More, and you wish to delete both accounts, you must first cancel your membership of the Miles & More programme. Please contact your Miles & More Team in order to do so.
You can opt out of receiving advertising communications by changing your preferences in your profile under "Communication settings".
You can opt out of your data being used by deactivating "Consent to personalised communication" in your profile under "Communication settings".
Data protection is very important to us. The Lufthansa Group does not sell any customer data or share data with third parties.
Your Travel ID is personal to you. To avoid misuse, you should not share your login details. This recommendation also forms part of our data protection policy.
Flights and bookings
Your booking appears automatically in your Travel ID profile if you make the booking while you are logged into lufthansa.com or you are using the Lufthansa app. You can also add a booking to your account at any time later on.
Log into lufthansa.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select "My bookings". You will be taken to your bookings, where you will be able to add bookings.