Lufthansa Flight Value Voucher

Has your flight been cancelled or do you wish to travel at a later date? If your ticket has a booking date up to 15 May 2020 and a place of departure in the EU1, Switzerland, the UK or the USA, you can convert it into a Flight Value Voucher – for the same value as your original ticket.

Did you book your flight after 15 May 2020 or was your place of departure in Greece, Bulgaria, Slovakia or outside the EU, Switzerland, the United Kingdom or the USA? Use our flexible rebooking options.

How to get your Flight Value Voucher


Enter the booking code or ticket number of the original flight for each passenger in the application form.


Open the confirmation link that you have received by email and log on to the Flight Value Voucher portal with your Lufthansa or Miles & More user profile.


Download your Flight Value Voucher as a PDF file. You can also view the voucher again at any time via the portal.


Book your new trip online using your computer. The Flight Value Voucher is stored as an additional payment option. 

Please note

  • You can convert any Lufthansa ticket issued up to and including 15 May 2020 with a travel date up to and including 30 April 2021. The place of departure on your ticket must also be located in the EU1, Switzerland, the UK or the USA.
  • Tickets can only be converted into Flight Value Vouchers via the airline that issued them. If you have a ticket from an airline other than Lufthansa, you will have to convert it via the website concerned.
  • The Flight Value Voucher must be redeemed within three years, calculated from the end of the year in which your flight was cancelled. Previous discount vouchers will not be valid. 
  • When booking with a Flight Value Voucher that the departure airport of the new booking must be in the same country as the departure airport of the original ticket.
  • Bookings with a Flight Value Voucher must be made on a computer. It is not currently possible to redeem it via an app or browser on your smartphone.
  • You need a Lufthansa or Miles & More user profile. If you do not have a user account, please create a Lufthansa user profile.

Frequently Asked Questions about Flight Value Vouchers

Do you have any more questions about Flight Value Vouchers? This will take you  to the terms and conditions of use for Flight Value Vouchers.

1 Except Greece, Bulgaria or Slovakia