FIA valet service
As a passenger in Lufthansa First Class or as an HON Circle Member, the special nature of your journey begins the moment you arrive at the airport. Your Lufthansa personal assistant and the valet service provided by our partner, FIA Vorfahrtservice, make sure of it.
How to use FIA Vorfahrtservice
To guarantee you the best possible service and at the same time the highest degree of data protection, our partner has developed an app through which you can manage your bookings and personal data yourself. Please download the FIA Vorfahrtservice app to your smartphone from the Apple Store or Google Play Store and complete the one-off registration process. Then, please book your desired valet parking service each time in advance via the app.
Dropping off your vehicle
Drive your vehicle straight up to the front of the First Class Terminal at Frankfurt Airport. A Lufthansa personal assistant will greet you there immediately as you alight from your car. Simply explain to the assistant or to a member of staff from FIA Vorfahrtservice, who will also be there, what your wishes are regarding valet parking, baggage and the return of your rental car, and give them your car keys.
The FIA Vorfahrtservice employees will unload your baggage and take it to the baggage screening for you. Your own car will be parked for you.*
If you arrive in a rental car, FIA Vorfahrtservice will return it for you on request – regardless of the company you rented it from.** Please note that your rental car will be driven by FIA Vorfahrtservice employees on your behalf. In this instance, various regulations concerning the liability risk of possible damage to the rental car when driven by a person other than the driver named in the rental contract will be applied by your rental company.
As a general rule, FIA Vorfahrtservice accepts rental cars from practically all car rental companies. The only exception so far has been vehicles belonging to the company Buchbinder. Buchbinder rental cars must be returned to the Buchbinder counter in Terminal 2 by the person who originally rented the car. That person’s signature will also be required.
* Please note that vehicles with a height of over 2.10 m unfortunately exceed the height restriction for the use of the car park and therefore cannot be parked by FIA Vorfahrtservice.
** Please note that Europcar levies an additional charge for the return of its vehicles.
Collecting your vehicle
Upon arrival at Frankfurt Airport, please follow the “Car Rental" signs to Arrivals Hall A. The FIA Vorfahrtservice key safe can be found in parking row 218 close to the Car Rental Center in car park P4. A PIN will have been sent to your mobile phone by SMS in advance of your advertised collection time: enter this into the key safe to get your car key.
The credit card you have saved in the FIA Vorfahrtservice app will be charged for the parking costs incurred, which correspond to the standard parking rates at Frankfurt Airport, as well as for any other additional services you may have requested. Your invoice will be sent in a paperless process to the email address saved in the FIA Vorfahrtservice app when you registered.
|Per day||EUR 39|
|1st ‑7th day||EUR 39|
|Each subsequent day||EUR 39|
|up to 7 days||EUR 234|
|Each day thereafter||EUR 10|
FIA Vorfahrtservice will also be happy to carry out any other cleaning and valeting services on your car. Just specify your requests using the FIA Vorfahrtservice app when you book your valet parking space.
Please email your questions about the FIA Vorfahrtservice to firstname.lastname@example.org.