Delayed or damaged baggage
Information on baggage delays or damage
Certain events, such as adverse weather conditions, technical problems in the baggage handling areas or baggage tags being torn off, may potentially result in bags being damaged or not arriving at the destination airport at the same time as their owners.
We very much regret this and take all the necessary measures to reunite passengers with their baggage as quickly as possible or to compensate them if an item of baggage is damaged.
Information on delayed baggage
Information on damaged baggage