Passengers requiring wheelchairs

Find out more about the services for Lufthansa passengers who are dependent on a wheelchair at the airport and on board.

Booking and reservation

When you book your trip, you can help us to provide the service you need on the ground and during your flight. We require some advance information from you so that we can ensure your comfort at the airport and on board our aircraft. Please tell us what assistance you require by telephone. You can also register your assistance requirements after booking online. When booking tickets by telephone or at a travel agency, please indicate your needs before completing the booking. Please let us know what assistance you require, at least 48 hours before departure, to ensure you receive the best support. We can no longer guarantee the best assistance and support if you register at shorter notice.

If you are travelling with your own battery-powered wheelchair, you must ascertain in advance for safety reasons whether this battery may be carried on an aircraft.

Please complete the form below and email it to us at specialcases@dlh.de. Based on the details you provide, we will check whether it is possible to transport your battery-powered wheelchair.

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Services in detail