Problems with baggage

Delayed baggage

Sometimes, you may arrive at your destination and find that a baggage item cannot be traced.  You can find the most important information, links and contact details for such cases below. Rest assured that we will forward your delayed baggage as quickly as possible. We thank you for your understanding and patience and apologise for any inconvenience caused.

Delayed baggage procedure

Baggage delayed? What happens now

Please report your delayed baggage immediately online or at the baggage tracing desk at the airport.

You can use your reference number to trace the status of your baggage online. You can also subscribe to baggage status updates here.

Baggage tracing and forwarding

As soon as you have reported your delayed baggage, our baggage tracing office will take care of any further processing.

When your baggage has been traced, it will be transported to your journey’s destination airport where it will be processed further.

Delivery of delayed baggage

When your baggage has arrived at the destination airport, a little more time is required to carry out further internal processes and customs clearance.

After this, we will send you all the information about the delivery or collection of your baggage.

Handover of delayed baggage

Your baggage will be delivered to the delivery address you have provided, or you can pick it up at the airport if you have chosen this option. 

Please only come to the airport when you have been notified accordingly.

Frequently asked questions about delayed baggage

Damaged baggage

We greatly regret damage to your baggage during transport. Please be assured that we take all necessary measures to remedy the damage. Please report damaged baggage immediately to the local Lufthansa baggage tracing desk.

Frequently Asked Questions about Damaged Baggage

Related topics

Loss of personal items