This Accessibility Plan shall set out the actions that all Lufthansa Group carriers, including Lufthansa, will take between 2023 and 2026 to identify, remove and prevent barriers for persons with disabilities.
General information about accessible travel on Lufthansa can be found here.
Feedback Process and Contact Information
Our feedback process is easy and accessible. Simply share your feedback through any of the channels listed below.
To request a copy of the Lufthansa Group’s Accessibility Plan in an alternate format, please contact us using any of the channels below.
Feedbacks may be submitted by:
To send feedback about an accessibility barrier or the Accessibility Plan by mail, please send a letter to:
Deutsche Lufthansa AG
Airport Customer and Baggage Service Solutions (FRA AE/PG-B)
To provide feedback, including anonymous feedback about accessibility barriers you are experiencing or on the Accessibility Plan, you can contact us using the following number:
Phone: +1 888 742 1403
To send feedback by email about accessibility barriers you are experiencing or about the Accessibility Plan, you can write to Accessibility.LufthansaGroup@dlh.de
Please do not include any confidential information (for example, a social insurance number or payment information) in your feedback.
Text telephone for customers with hearing impairments: First dial 711 and then 8339512503 for relaying to the TRS.