General information about your upgrades

Mann entspannt in der Premium Economy Class // Man relaxing in Premium Economy Class

Rebooking tickets

If your journey includes a booked upgrade and you wish to rebook, please contact a Lufthansa Service Center. Unfortunately, for technical reasons such tickets cannot be rebooked on lufthansa.com. The conditions of your originally booked fare apply to the rebooking.

Cancellation and refund of tickets

If you wish to cancel your journey via lufthansa.com, please note that the amount you have already paid for upgrades can not be refunded. You can cancel and request a refund of your ticket easily online on lufthansa.com. Alternatively, you can also contact the Lufthansa Service Center.

Services and entitlements in the event of flight disruptions

In the case of disruptions to flights from two days before departure, the rebooking will be made within the original travel class on the original ticket’s fare conditions. The passenger will receive the full reimbursement of the upgrade payment. In the case of disruptions to flights that arise both one day before departure and on the actual day of departure, the passenger will be rebooked with the full services and entitlements of the new travel class (including confirmed and paid-for upgrades).