Delayed and canceled flights

We make every effort to always get you reliably to your destination on time. However, air traffic disruptions may occur, your departure gate may change, your flight may be delayed or even have to be cancelled.

In this case, we will inform you via email or SMS about flight changes and automatically rebook you if necessary.

Please ensure that you have stored your current contact details via My bookings.

Find your flight here

Frequently Asked Questions and Answers

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Everything about your booking

Here you can check the current status of your booking, rebook if necessary, check in directly and use lots of other services related to your booking.

Travel preparations

We have put together the most important tips and services relating to your trip for you.

Flight attandant on duty / Flugbegleiter in Uniform

Help and contact

Do you have a query about a specific topic, or would you like to give us some feedback? Find the most frequently asked questions and our contact options.