Smart bags
Lufthansa offers you the option of using a ‘Smart bag’ for your trip which has an electronic display instead of the conventional paper bag tag.
RIMOWA Electronic Tag:
To enable you to use the RIMOWA Electronic Tag, it must first be registered using the RIMOWA app provided by the manufacturer. For this, please refer to the guidance and instructions from RIMOWA.
Important note: please do not try to connect the RIMOWA Electronic Tag to your smartphone yourself via the Bluetooth settings. This will be done by the Lufthansa app the first time a bag tag is transferred. You will then see the familiar pairing input field into which you must enter the 6-digit number sequence displayed on the RIMOWA Electronic Tag. Once you have done this, your RIMOWA Electronic Tag and your smartphone will be paired with each other.
BAGTAG:
First register your BAGTAG on the manufacturer’s website and make a note of your login details. You will need these later in the Lufthansa app to control your bag tag. The easiest way to do this is to scan the barcode on your new BAGTAG’s display with your smartphone camera.
Batteries in Smart bags on board: you can take both types of Smart bags on board with you without problems. The RIMOWA Electronic Tag contains lithium-free alkaline batteries. The lithium content of the BAGTAG is well below the threshold for carriage on board.
Further information about transporting batteries on board can be found here.
Check yourself in as usual – via the Lufthansa app or the website – and download your mobile boarding pass to your smartphone. You can find all the topics relevant to your RIMOWA Electronic Tag or your BAGTAG in the Lufthansa app under the menu item ‘Baggage’ > ‘Smart bag’.
There are two ways to connect your Smart bag with your journey:
1. Via the drop-down menu in your mobile boarding pass
2. Via the Lufthansa app main menu under ‘Baggage’ > ‘Smart bag’
At a glance
- Creating a bag tag from your mobile boarding pass
- Creating a bag tag from the Lufthansa app main menu
- Creating the bag tag and sending it to your Smart bag
- Using the RIMOWA Electronic Tag
- Using the BAGTAG
- Final steps after the transfer
- Managing your Smart bags for your trip
- Travelling without the Smart bag function
Creating a bag tag from your mobile boarding pass
Open your mobile boarding pass on your smartphone. In the boarding pass’s drop-down menu, which you can open via the symbol on the bottom right on an iPhone and the top right on an Android phone, you will find the entry ‘Smart bag’.
Creating a bag tag from the Lufthansa app main menu
The entry ‘Smart bag’, a sub-item of the menu item ‘Baggage’, opens a list of the upcoming flights for which you have already checked in. You will find the menu item ‘Smart bag’ listed under each travel entry.
Creating the bag tag and sending it to your Smart bag
Regardless of the method you have chosen, you will then be directed to the
preceding declaration concerning the carriage of dangerous goods, which for legal
reasons you must acknowledge and confirm.
After confirmation, the choice of manufacturer for your Smart bag will be displayed. Select either RIMOWA or BAGTAG depending on what type of Smart bag you have.
Using the RIMOWA Electronic Tag
After you have confirmed this, your bag tag will be created. You must now activate your Smart bag using the blue button affixed to your case.
The Lufthansa app searches for active RIMOWA Electronic Tags that are close by and lists them. Now select your RIMOWA Electronic Tag to activate it.
If your Smart bag is not displayed, you can restart the search by swiping downwards on your screen. Now tap on the line with the name of your Smart bag to select it for the transfer of the bag tag.
The transfer should start immediately. After a few seconds, the display on the RIMOWA Electronic Tag will show your bag tag.
Using the BAGTAG
Enter the login data for the BAGTAG website on your smartphone. This data is necessary for the transfer to the Smart bag and is only saved locally on your smartphone.
Now please press the button on your BAGTAG and then tap on ‘Proceed’ on your screen to start the transfer. The BAGTAG will then display your bag tag.
Final steps after the transfer
The Lufthansa app again shows you the essential information that should be found on the smart bag display. Please check and confirm that the display and the information match. If you notice any discrepancies, or if the transfer has not been successful, you can start a new transfer attempt after tapping on ‘Cancel’.
Take your Smart bag to a Lufthansa bag-drop counter or self-service bag-drop kiosk at the airport. You will then receive the electronic baggage receipt for the Smart bag you have checked in.
Managing your Smart bags for your trip
The entry ‘Smart bag’, a sub-item of the menu item ‘Baggage’, opens a list of the upcoming flights for which you have already checked in. Under each travel entry you will find the item ‘Assign Smart bag’ and an entry to display your electronic baggage receipt if you have already checked in your Smart bag at the airport.
If you have not yet checked in your Smart bag or if, for technical reasons, no electronic baggage receipt is currently available, you should try again some time after checking in your baggage.
Baggage check-in with a fast lane – Fast Bag Drop
Are you in possession of your boarding pass, which you have issued on your smartphone, online or at a check-in machine, and have you already created a bag tag via Home tag or Smart bag?
Countries in which the use of a mobile boarding pass or electronic bag tag is forbidden by law are excluded from the Smart bag function in the Lufthansa app. If you try to add a Smart bag, you will then receive a notification to that effect.
If you are travelling to one of these countries or if, at some point, for other reasons you don’t want to use your Smart bag function, we ask that you clear the display by pressing the button (RIMOWA: press the blue button on the suitcase; BAGTAG: press the button on the device quickly three times).
When you check in your case it will then be provided with a conventional paper bag tag and treated the same as any other case without the Smart bag feature.
You can also neutralise Smart bags which you have connected to your trip either as an experiment or accidentally by pressing the button and restarting the whole process.