Feedback and contact form

Ticket refund

If you would like to submit flight tickets for reimbursement, please use the following option to ensure prompt processing. For tickets booked via a travel agency, we recommend that you get in touch with them. If you do not receive a response in a timely manner or it seems necessary for other reasons, please contact us again.

Feedback and contact form

If you have any questions or comments about your flight booking or our technical platforms, please feel free to use our contact form.


Please note

To enable us to process your enquiry as quickly as possible, please always state your name, your 13-digit ticket number (220-XXXXXXXXXX), your 6-digit booking code, your address and your Miles & More number, where applicable, as well as your 8-digit feedback ID. Please make sure you do not send us any credit card details.

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