Feedback and contact form
Ticket refund
If you would like to submit flight tickets for reimbursement, please use the following option to ensure prompt processing. For tickets booked via a travel agency, we recommend that you get in touch with them. If you do not receive a response in a timely manner or it seems necessary for other reasons, please contact us again.
Feedback and contact form
If you have any questions or comments about your flight booking or our technical platforms, please feel free to use our contact form.
Please note
To enable us to process your enquiry as quickly as possible, please always state your name, your 13-digit ticket number (220-XXXXXXXXXX), your 6-digit booking code, your address and your Miles & More number, where applicable, as well as your 8-digit feedback ID. Please make sure you do not send us any credit card details.
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More contact options
If you have any questions about Miles & More products or functionalities on miles-and-more.com, please contact Miles & More customer service.
If you have any questions, please feel free to use our Chat Assistant service.
For enquiries about travel that has already taken place, you can also contact us by email (unencrypted traffic) or write us a letter. Alternatively, please telephone the Lufthansa Service Centre about any upcoming travel.
If you have been affected by a flight schedule change or cancellation, you can submit your ticket here for refund.
If you have not been affected by a flight schedule change or cancellation, you can cancel your trip and request a refund under "My bookings".
You can request the refund of your Flight Value Voucher here: