FAQs seat reservations

We have compiled a list of frequently asked questions about refunds, rebooking, cancellations, fares, and seat reservations.

Select a topic below for further information.

REFUND

How can I apply for a refund? Can I receive the refund as a voucher? In which cases will my seat reservation be refunded?

Further questions
Further questions

REBOOKINGS AND CANCELLATIONS

What happens to my advance seat reservation if my flight is cancelled or I have to cancel my flight? Is my advance seat reservation still valid if I rebook my flight?

Further questions
Further questions

ECONOMY BASIC AND LIGHT FARE

Can I make a seat change free of charge if I have booked an Economy Basic fare on short- and medium-haul flights or on a Light fare? What are the requirements for an advanced seat reservation?

Further questions
Further questions

SEAT RESERVATIONS

What happens to my advance seat reservation if I cancel my flight? Can an advance seat reservation be transferred to someone else?

Further questions
Further questions