Application for a refund for a Flight Value Voucher
Apply for a refund for your original ticket here if you cannot use the Flight Value Voucher already issued to you.
Please note: If you have submitted an application that is still being processed for a refund for a ticket paid for with a voucher, please only apply for a refund for the Flight Value Voucher once your application for a refund for your ticket has been finalised.
The Flight Value Voucher must be redeemed within three years, calculated from the end of the year in which your flight was cancelled. Previous discount vouchers will not be valid.