General information about your upgrades

Rebooking tickets

If your journey includes a booked upgrade and you wish to rebook, please contact our Service Center. Unfortunately, for technical reasons such tickets cannot be rebooked on The conditions of your originally booked fare apply to the rebooking.

Cancellation and refund of tickets

If you wish to cancel your trip via, please be aware that any amounts already paid for upgrades are not refundable. You can cancel your ticket and request a refund easily online.

You will find more information about cancellations and refunds in our FAQs.

Services and entitlements in the event of flight disruptions

In the case of disruptions to flights from two days before departure, the rebooking will be made within the original travel class on the original ticket’s fare conditions. The passenger will receive the full reimbursement of the upgrade payment. In the case of disruptions to flights that arise both one day before departure and on the actual day of departure, the passenger will be rebooked with the full services and entitlements of the new travel class (including confirmed and paid-for upgrades).