Unaccompanied children: little passengers are a big priority!
Unaccompanied children need very special support. With Lufthansa, they are in the best hands: we look after their needs with great sensitivity – at the airport, during the flight and after landing.
Care service for unaccompanied children on direct connections available again
We can once again accept bookings for children travelling alone on our direct connections. If you have a confirmed direct flight including childcare service for your child, it is still valid.
Please find out about the entry regulations which currently apply immediately before your flight. These may involve quarantine measures or the need to take a Covid-19 test.
Unfortunately, childcare services for connecting flights is not yet available. Should you have a confirmed connecting flight including childcare service for your child, please contact our Service Center immediately.
From what age are children allowed to travel alone?
Children aged between 5 and 11 may only fly unaccompanied if they are using our special service or if they are travelling with someone who is at least 12 years old. However, children aged from 12 up to a maximum of 17 years old, who are travelling alone, can also be looked after at the request of their parents. Please note that in case of flight irregularities (e.g. flight cancellations of connecting flights) unaccompanied children between the ages of 12 and 17 will not receive special assistance without a booked childcare service.
Every year 70,000 children travel using Lufthansa’s special service. Lufthansa’s special service ensures that the children and their relatives feel they are in good hands before take-off, during the flight and after landing. On arrival, the flight crew will hand your child over to a member of staff who will then take your child to meet the person who is collecting them. Please note that your child must be picked up immediately by the person collecting them at the destination airport.
Please note that other airlines' regulations for unaccompanied children may be different from those described here for Lufthansa. If your chosen flight is operated by a carrier other than Lufthansa, please enquire directly with the respective airline about the rules for children travelling alone. This also applies to Lufthansa Group airlines such as:
Are additional fees charged for unaccompanied children?
Yes, for the special service for unaccompanied children, in addition to the price of the flight, a special service charge applies per route and per child (even in the case of siblings travelling together):
|Zone||Charge in EUR||Charge in CHF||Charge in USD||Charge in CAD||Charge in GBP|
|1||EUR 85||CHF 95||USD 95||CAD 135||GBP 75|
|2||EUR 95||CHF 105||USD 105||CAD 145||GBP 85|
|3||EUR 115||CHF 130||USD 130||CAD 175||GBP 100|
|4||EUR 125||CHF 140||USD 140||CAD 190||GBP 110|
|5||EUR 150||CHF 170||USD 170||CAD 230||GBP 130|
Zone 1: Europe (IATA zone 210) incl. flights within and between DE, CH and AT
Zone 2: North Africa and the Levant (incl. LB, IL, EK, JO, IQ, KZ, TM)
Zone 3: Middle East, Central Africa and the Arab region (incl. AE, QA, IR, NG, SA, ET, BH, OM, KW)
Zone 4: Medium-haul intercontinental flights (incl. US East Coast, CA East Coast, IN, GQ, KE, TZ, AO, MV)
Zone 5: Long-haul intercontinental flights (incl. US West Coast, CA West Coast, South America, JP, CN, KR, TH, SG, ZA, SC)
Important travel documents and special service form
Please let us know that your child will be travelling alone as soon as you book the flight. To help you prepare for the journey, please use our practical checklist for unaccompanied children, in which we have summarised all the important information for you for your child’s trip. As well as the necessary documents (e.g. the special service form), the list also includes useful tips on booking, check-in, carry-on baggage, free baggage allowance and collection at the destination. At the airport you will be given the small yellow Lufthansa bag which your child should keep with them clearly visible during the entire journey. The bag holds all the necessary travel documents:
- valid passport/child’s ID card1
- visa for the destination country2
- travel insurance certificate2
- information on any allergies the child may have3
- receipt for pre-paid charges for the special service, if applicable
- declaration of consent from parents/legal guardians that their child may travel unaccompanied2
- the completed special service form1
Save time by printing out the special service form at home. We recommend you make three copies of the form: one for you, one to go in your child’s small yellow bag (which you will receive at the Lufthansa check-in desks) and one for us.
Please note: the special service form consists of two pages. Please print out both, complete them in full and bring them to the airport with you.
Baggage for unaccompanied children
Your child’s carry-on baggage may be the same size as that which is permitted for an adult. However, your child should be able to carry the bag easily unaided. Any medicines to be taken during the flight or at the destination, warm clothing and a small amount of spending money should, of course, also be included. Find out more about this subject in our carry-on baggage regulations.
Please also ensure that your child’s checked-in baggage does not exceed the free baggage allowance.
The best of care even before departure
The Lufthansa check-in counters are the first point of contact for you and your child as soon as you arrive at the airport. In Frankfurt and Munich, you now entrust your child to the Lufthansa service staff. Your child is therefore in the best hands from take-off to landing and will be looked after until the handover to the person collecting your child at the destination airport.
At other airports you may be required to accompany your child to the gate yourself. Please enquire about this at a Lufthansa check-in counter when you arrive at the airport.
Please note that the individual bringing the child to the airport and collecting the child from the destination airport must be at least 18 years of age.
The individual who brings the child to the airport must be available at the airport and contactable by phone until the booked flight departs.
Services at Frankfurt and Munich airports
Dedicated check-in counters
In Departures Hall B at Frankfurt Airport, Lufthansa provides a dedicated check-in counter for children who will be travelling alone and their parents. At Munich Airport, counter 417 in the Departures Hall on Level 4 serves the same purpose.
At Frankfurt and Munich airports, specially equipped supervised rooms are available for unaccompanied children. Here the time spent waiting for boarding will simply fly by! Painting tables, children’s cinema, Nintendo games consoles and lots of toys make sure there is no chance of them getting bored.
The best of care on board and after landing
Welcome on board!
Your child will be welcomed on board by our flight attendants and looked after throughout the flight. Your child will be seated close to the flight attendants so that they can be on hand immediately if your child has any questions or concerns. With toys, drawing equipment and a special children’s entertainment programme, the time on board will simply fly by.
Our special children’s menus, which have been prepared with care, are delicious and healthy. You can order these menus free of charge up to 24 hours before departure online at My bookings or by telephone from the Lufthansa Service Center.
If your child has to transfer, he or she will be met at the transit airport by a Lufthansa member of staff and taken to the departure gate for the connecting flight.
Welcome at the destination
At the destination airport, the flight crew will hand your child over to a member of staff who will then take them to meet the person collecting them.
Before entrusting your child to the person collecting them, Lufthansa will check by asking to see a valid ID that this is the person named on the special service form. Please let the person collecting your child know that he or she must produce a valid ID or passport. The person collecting your child must then take immediate responsibility for your child.
Even if flights are delayed, your child will be well looked after by us. In order to save the person collecting your child an unnecessary wait in the event of a flight delay, you can check the flight status at any time online and thus always keep up to date.
At Frankfurt Airport you can collect your child from the FRACares special service which is located in the corridor between Departures Halls A and B in Terminal 1; at Munich Airport the service is located before the exit to baggage reclaim.
1 Required in every case
2 Required depending on destination country