If your flight was cancelled by Lufthansa, we will offer you various options for rebooking and obtaining a refund. You will find a summary of these here:
Convert your ticket with a booking date up to 15 May 2020 and departure point in the EU*, Switzerland, UK or USA into a Flight Value Voucher – at the original ticket value. You will find further information and how to register here:
Please use the form below to obtain a standard refund for your ticket via the payment method you used previously.
If you have not yet applied for a refund, you can submit your Lufthansa tickets, taxes, charges and fees and/or additional services for a refund here. For bookings not obtained via a Lufthansa office or lufthansa.com, please contact the travel agency that issued your ticket.
* Excluding Greece, Bulgaria and Slovakia